Technologies Supported Out of the Box

Platforms and Technologies Supported by eG Enterprise

• Applications
• Storage
• Network
• Virtualization
• Operating Systems
• Third-Party Integrations
• eG Mobile App

All ComponentsCitrixVirtual Desktop InfrastructureCloud TechnologiesDatabase ServersWeb ServersApplication ServersMail ServersMessaging ServersMicrosoft ApplicationsInfrastructure ServersSAP2X ProductsVoyagerBackup ServersUPSSiebel CRMOthers

 

Component Name		Versions Supported		*Agentless Monitoring Support		Windows 2008/2012/ 2016/2019		Linux		AIX		HPUX		Solaris

Applications/Servers Monitored in Agent-based/Agentless Manner
Component Name		Versions Supported		*Agentless Monitoring Support		Operating Systems Support for Agent-based Monitoring
						Windows 2008/2012/ 2016/2019		Linux		AIX		HPUX		Solaris
Citrix
Citrix AppController		2.8
Citrix Branch Repeater		5.0, 6.x
Citrix Cloud Connector
Citrix Cloud Delivery Controller
Citrix CloudBridge		6.2, 7.x
Citrix Delivery Controller		3, 4, 5.x, 7.x
Citrix Director		7.x
Citrix Federated Authentication Service
Citrix License Server		11.x
Citrix NetScaler MAS Insight		10 and above
Citrix NetScaler SDX		11.x and above
Citrix NetScaler VPX/MPX		9.x and above
Citrix Provisioning Server		5.x and above
Citrix SD-WAN		VPX-020-SE, VPX-050-SE , VPX-100-SE, VPX-200-SE, VPX-500-SE, VPX-1000-SE,
Citrix Secure Gateway		3.3.2, 3.3.3, 3.3.4
Citrix Session Recording Server
Citrix ShareFile
Citrix Storage Zones		5.0
Citrix StoreFront		2.x, 3.x
Citrix Web Interface		5.4
Citrix WEM		4.x
Citrix XA/XD Site		5.x, 6.x, 7.x
Citrix XenApp		5.x, 6.x, 7.x
Citrix XenDesktop		5, 6, 7.x
Citrix XenMobile		8.6, 9.0, 10.x
Citrix ZDC		4.x, 5.x, 6.x
Virtual Desktop Infrastructure
Leostream Connection Broker		5.1
Oracle VDI Broker		3.2.1
VMware App Volumes Manager		6.3.7 and above
VMware Horizon Connection Server		4.x, 5.x, 6.x, 7.x
VMware Horizon Pod		6.3.2 and above
VMware Horizon Security Server		7.0 and above
VMware Horizon Unified Access Gateway (Access point)		3.0
VMware Horizon View Composer		4.x, 5.x, 6.x, 7.x
VMware Horizon View RDS
VMware Identity Manager		7.0 and above
VMware Update Manager Server		7.0
Cloud Technologies
Alibaba Cloud
AWS Cloud
Cloud Desktops (e.g. Amazon Workspaces)
Microsoft Azure		Classic and ARM
Microsoft Azure Partner Center		7.0
Microsoft Certificate Authority Server
Microsoft Exchange Online
Exchange Online Tenants
Microsoft Office 365
Microsoft OneDrive for Business
Microsoft SharePoint Online
Microsoft Skype for Business Online
Microsoft Teams
Salesforce
VMware vCloud Director		1.5 to 10.0
Database Servers **
Apache CouchDB		2.3.1
Cache Database		5.1 and above
Cassandra Database		3.9
DB2 Universal Database		7.x, 8.x, 9.x, 10.x
Hadoop		2.6
Informix Dynamic Server		9.4 and higher
Maria Database		10.0, 10.1, 10.2 OR 10.x
MaxDB Server		7.5 and higher
Microsoft SQL		7.0, 2000, 2005, 2008, 2012, 2014
		2016, 2017 & 2019				(Windows 2012/2016/2019 Only)
Microsoft SQL Azure Database		v12
Microsoft SQL Server Analysis Services		SQL Server 2012 and above
Microsoft SQL Server Integration Services		2008, 2012, 2014, 2016, 2017, 2019
Microsoft SQL Server Reporting Services		2008 R2, 2012, 2014, 2016,2017,2019
MongoDB		3.0, 3.2, 4.0, 4.2
MySQL ****		3, 4, 4.1, 5, 6.0
Oracle Database Server		7, 8, 9, 10G, 11G, 12c (including multi-tenant setup), 19c
PostgreSQL		9.0 or above
Progress Database		11.6
SAP HANA		1.00.27 to 2.0
Sybase ASE		12.5, 15 and higher
Tibero Database Server		6.0
UniVerse Database		11.2.4
Web Servers
Apache Web Server		1.x, 2.x
IBM HTTP Server		1.x, 2.x, 6, 6.1, 7.x, 8.5
Microsoft IIS Web Server		4, 5, 6, 7, 8.x, 10.0
NGINX Web Server		1.x
Oracle HTTP Server		12c
Oracle iPlanet Web Server		4, 4.1, 6.0, 6.1, 7
Oracle Web Server		9i, 10G
WebToB		4.0, 5.0
Application Servers
Adobe ColdFusion Server		x 4, 5, MX7
Apache Tomcat Server		3.x, 4.x, 5.x, 6.x, 7.x, 8.x, 9.x
Borland Enterprise Server		5.x
IBM Lotus Domino Application Server		5.0 and higher
GemFire		8.2, 9.0
GlassFish		2.11 and 3.1
IBM WebSphere Liberty		Liberty 17.0.0.3
IBM WebSphere Application Server		4, 5, 6, 7, 8, 8.5
JBoss (AS/EAP) Application		4.0, 4.2, 5.1, 6.x, 7.0
JEUS		7x, 8
JRUN Application		3, 4
Oracle Application Server		9i, 10G, 11
Oracle Forms		9i
Oracle Tuxedo
Oracle Tuxedo PeopleSoft Internet Architecture (PIA)		8.52 and above
Oracle WebLogic		5.1, 6.x, 7, 8.x, 9.2, 10.3, 11G,12.x, 14c
Orion
Progress OpenEdge Server		11.6
SilverStream Application Server
Sun Java System Application Server		4.1, 6.0, 7.0, 8.2
WildFly JBoss		8.x, 9.x, 10.x, 17,18 and 19
Mail Servers
IBM Lotus Domino Mail Server		5, 6, 7, 8, 9
IronPort AsyncOS Mail		c100
Microsoft Exchange Server		2007, 2010, 2013, 2016, 2019
Postfix Mail Server		2.11
Qmail Server		1.05
Messaging Servers
ActiveMQ
Fiorano MQ
IBM WebSphere MQ Series		5, 6, 7, 8, 9
Microsoft MQ Server		4.0
Mosquitto MQTT		1.5.3
Oracle Communications Messaging Server		5.2, 6.2
RabbitMQ Cluster		Rabbit MQ 3.6.10
Tibco EMS		5.1
Microsoft Applications
Active Directory
AD FS Server
ASP.NET Server
BizTalk Server		2000, 2010, 2013, 2016
COM+ Applications
DHCP Server
Distributed File System
Domain Controller
Fast Search for SharePoint 2010
ISA Proxy Server
Microsoft App-V		5.2
Microsoft Dynamics AX
Microsoft Dynamics CRM		2011, 2016
Microsoft Dynamics Navision		2013
Microsoft File Server
Microsoft Forefront
Microsoft FTP Server
Microsoft Project 2010		2010
Microsoft Radius
Microsoft RAS
Microsoft RDS
Microsoft RDS Licensing
Microsoft SharePoint		2007, 2010, 2013, 2016, 2019
Microsoft Skype for Business / Lync		2013
Microsoft Systems Management Server
Microsoft Windows Event Logs
Print Server
WINS
Infrastructure Servers
BIND DNS		9.x
DNS Server
eDirectory Server		8.7, 8.8
FTP Server
LDAP Server
RSA Authentication Manager		v8.1
SiteMinder Policy Server		4, 5, 5.5, 6
Sun Java System Directory Server		5.2 or below
Syslog Server
SAP
SAP ABAP		NetWeaver/BASIS 4.5b and above, S/4 HANA 1503 and above
SAP ABAP Server		4.5b to 7.5, SAP S/4HANA 1503 to 1709
SAP Business One		8.8 and above
SAP Business Warehouse		SAP BW/BI 7.0 and above
SAP BODS		4.0 and above
SAP Hybris		5.0 and above
SAP BusinessObjects		4.0 and above
SAP Internet Transaction Server (ITS)		4.6 to 6.20
SAP Netweaver Web Application Server		6.4 to 7.5
SAP TREX		6.0 and above
SAP Web Dispatcher		7.0 and above
2X Products
2X Client Gateway		10 and higher
2X Publishing Agent		10 and higher
2X Terminal Server		10 and higher
Voyager
Voyager Front End		2.x, 3.x
Voyager Load Balancer		2.x, 3.x
Voyager Transaction Processor		2.x, 3.x
Backup Servers
Symantec Backup		2012
Unitrends Backup
Veeam Backup		6
NetBackup		8.0
Commvault backup		V10,V11
UPS
Generic UPS
APC UPS		1500, 3000
Delta UPS		NH - Series, NT - Series
XUPS
Siebel CRM
Siebel Application Server		7.0 and above
Siebel Gateway Server		7.0 and above
Siebel Web Server		7.0 and above
Others
Atlassian Confluence		5.9, 6.1.4, 6.5
BlackBerry Server		3.5, 3.6, 4.1, 5.x
Blue Coat AV		3.2.2.1
Cisco UCS Manager		1.3 and above
DELL PowerEdge VRTX		IDRAC 7
Egenera PAN Manager		7.1.0
Endeca Search
Elasticsearch		2.3 to 6.2.2
EverRun		6.0
External TFTP Server		4.6
Groupwise
HAProxy		1.7.0
Hitachi Compute Blade		500, 520
HP Blade Server		ProLiant BL460C Generation 7 & 8
HP Enterprise Key Security Manager		v6.0
IBM Integration Bus		WMB 7.5.x, 8.0.x, 9.0.x
Java Applications		Sun JVM - 1.5 or higher, JRockit JVM 5.0 R27.1 or higher, IBM JRE 1.5 or higher, OpenJDK 1.5 or higher, Zing JVM 1.6 or higher, WildFly 17,18 & 19
NetApp Filers and NetCache		FAS3200 Series
Network File Systems
NTP Server
NVIDIA License Server
Radius Authentication Server
Raspberry Pi
Redis		3.0 to 4.0.6
REST
Sun Ray Server
TeraText ArborText
TeraText Content Server
Trend Micro Server

Languages Supported for Web Application Transaction Tracing
Java, .NET, PHP

DevOps Applications Supported for Monitoring
Ansible Tower, GitHub, Jira Software, Jenkins, Bitbucket

- For monitoring infrastructure elements, use an eG Agent deployed on a remote Windows host.

   - eG Enterprise is capable of monitoring databases in the public cloud: PostgreSQL, MariaDB, Microsoft SQL, MySQL and Oracle hosted on AWS; Azure SQL and SQL Managed Instances hosted on Microsoft Azure.

    - For monitoring DevOps components, use an eG Agent deployed on a remote Windows host.

     - MySQL versions up to v5.5 can be monitored using eG Agent v6.3.7 (or below) only.
- To monitor MySQL 5.6 (and above), use eG Agent v7.1.4 (or above) only.

Component Name*		Versions Supported
Atlantis ILIO
Data Domain		DD - series (160, 2200, 2500, 4200, 4500, 7200, 990)
Dell Compellent		SC9000 and SC4020
Dell EqualLogic		PS series
Dell EMC ECS		U4000
Double Take SAN
EMC Clariion SAN		AX4-5 series, CX4 series, CX3-series, and CX-series
EMC Isilon		OneFs Version 7.x & 8.x
EMC Unity		300, 450f
EMC VNXe		1600/3200
EMC VNX Unified Storage		VNX 5000 series, 7000 series, 8000 series
EMC XtremeIO		3.x, 4.x and above
Fujitsu Primergy Rack Server		RX series
Generic Storage RAID
Hitachi AMS		200, 500, 1000, 1500, 2100, 2500
Hitachi Content Platform		G10
Hitachi USP
Hitachi VSP
Hitachi VSP Gx00 Series		VSP G200, G400, G600, G800
HP 3PAR		7XXX, 8XXX, 10XXX, 3PAR InServ(R) E200, 3PAR InServ F200, 3PAR InServ F400, 3PAR InServ S400, 3PAR InServ S800, 3PAR InServ T400, 3PAR InServ T800
HP EVA StorageWorks		3000, 4000, 5000, 6000, 8000 series
HP LeftHand SAN		P4500 Series
HP P2000 SAN		G3
HPE StoreOnce Backup		4500,5100
IBM DS Raid Storage		DS4000, DS4100, DS4200, DS4300, DS4500, DS4700, DS4800, DS5000, DS8000, IBM FastT series
IBM Storwize		6.2 and above of SVC and Storwize V series
LeftHand SAN Storage		P4000
NetApp USD		NetApp Firmware OS version 8.2 and below
NetApp Cluster		NetApp Firmware OS version 8.3 and above
NexentaStor		3.x.x
Nimble Storage		CS210, CS215, CS235,CS300, CS500, CS700
Oracle ZFS Storage		ZS3-2, zs7-2
Oracle Primavera		18.8 ,19.12
Pure Storage		PurityOS REST API v 1.6 and above
QNAP NAS		TS - series
SolidFire		8.0
SIOS Datakeeper
Sun Oracle Database Machine and Exadata Storage Server		11g,12c
Synology NAS		All versions
VNX Unified Storage		VNX 5000 series, 7000 series, 8000 series

- Storage Devices can only be monitored in an agentless manner.
- For monitoring infrastructure elements, use an eG Agent deployed on a remote Windows host.

Component Name*		Versions Supported
3COM Core Builder Switch
3Com Switch		2900 series
A10 Application Delivery Controller		AX 1030 ADC, AX 3030 ADC, AX 3200-12 ADC, AX 3530 ADC and AX 5630 ADC
Alcatel Switch		6580, 6600, 6800, 8800
Array Application Delivery Controller		AVX APV 3600, 6600, 7600
Alcatel Lucent Switch		Lucent OS6900 Series
Bay Stack Hub
Brocade FastIron Switch		ICX 6000 Series
BlueCoat PacketShaper Load Balancer		PacketShaper S-Series
Blue Coat ProxySG		SGOS 6.5.3.1
Brocade SAN Switch		48000
Check Point Firewall		4.0.1
Check Point Smart Appliance		Smart-1 205, 210, 225, 3050 and 3150
Cisco ASA		5000 Series
Cisco Catalyst Switch		3850
Cisco CSS
Cisco Meraki		All Versions
Cisco Nexus Switch		5000 and 7000 Series
Cisco PIX Firewall
Cisco Router		ISR Series
Cisco SAN Switch
Cisco SG Switch		SG300-28
Cisco VPN Concentrators		3000 series
Cisco Wireless Accesspoint		300 series
Coyote Load Balancer
Coyote Point Equalizer
Cyberoam Firewall		All versions
D-Link DGS Switch
Dell EMC S Switch		S4048, S4128, S4148
Dell N Series Switch		N1500 Series
Dell Switch M-Series		M-series Version 1.0
Dell Force10 Switch		MXL Series
F5 Big-IP Global Traffic Manager		BIG-IP 11.5 onwards
F5 Big-IP Load Balancer
F5 Big-IP Local Traffic Manager		BIG-IP 11.0 Onwards
F5 BIG-IP LTM Analytics		BIG-IP 11.0 Onwards
F5 Access Policy Manager (F5 BIG-IP APM)		BIG-IP 11.x onwards
Fibre Channel Switch		Brocade 300 V7.4.1D
Fortigate Firewall		Above v4.0 Versions
Fortinet Sandbox		FortiSandbox 500F, 1000F, 2000E, 3000E
Forefront TMG		7.0.7734.100
HP Procurve Switch		2510 Series
HP Router		MSR93x
HP Switch		5120, 5500, 5820, 5830, 5800, A5830, A5500
IBM Blade Chassis		All Chassis Series
InfoBlox
JetNexus Load Balancer		ALB-X series
Juniper EX Switch		EX4500 Series
Juniper SA & DX Devices		Juniper SRX 650
Juniper MX Router		Juniper MX Series
Load Balancer VA R20		VA R20, VA Max
Local Director
Maipu Router		MP1800, MP2900 Series
McAfee Email Gateway		7.x
Mikrotik Router		RB2011U Series
Mule ESB		3.7 to 3.9
NetScaler Web AppFlow		12.1
NetScreen Firewall		NetScreen-ISG 2000 version 6.3.0r16.0
Network Nodes
Network Printer
Nokia IPSO Firewall		IPSO 4.2
OpenVPN Access Server
Palo Alto Firewall		PA-200, PA-500, PA-2020, PA-2050, PA-3020, PA-3050, PA-4020, PA-4050, PA-4060, PA-5020, PA-5050, PA-5060, PA-7050
PEPLINK WAN Router		Peplink Balance 380 Series
Radware Alteon Load Balancer	5208, 6024, 6420, VA (Virtual Appliance)
Ruckus ZoneDirector	1200
SonicWall	TZ, NSA - series
WatchGuard Firewall	XTM - series
Riverbed SteelHead SD	CX770 Series
InfiniBand Switch	SUN DCS 36p version: 1.3.0-1

- Network elements can only be monitored in an agentless manner.
- For monitoring DevOps components, use an eG Agent deployed on a remote Windows host.

Component Name		Versions Supported		Monitoring Recommendation*
VMware vSphere/ESX		3.x, 3i, 3.5i, 4i, 4.x, 5.x, 6		Agentless
VMware vCenter		2.5, 4.x, 5.x, 6		Agentless
Citrix Hypervisor		4.x, 5.x, 6.x, 7.x, 8.x		Agentless
Microsoft Hyper-V		2.x and above		Agent-based
Nutanix Acropolis		3.5, 4.x, 5.x		Agentless
Nutanix Prism		3.5, 4.x, 5.x		Agentless
RHEV Hypervisor		6.3		Agentless
RHEV Manager		3.1 and higher		Agentless
Solaris Containers		11		Agent-based
Solaris LDoms				Agent-based
AIX LPARs/IBM pSeries		5.0 and above		Agentless
IBM HMC Server		5.0 and above		Agentless
Oracle VM Server		3.3.1 and higher		Agentless
Oracle VirtualBox		3.0		Agentless
Oracle VM Manager		3.3.1 and higher		Agentless
Docker		1.4 and above		Agent-based
Kubernetes		7.0		Agentless
KVM Server		2.6 and above		Agent-based
Quality Virtual Desktop		2.0		Agentless
Microsoft Virtual Server		2005		Agent-based
Proxmox VE		5.2		Agent-based

- For agentless monitoring of servers, use an eG Agent deployed on a remote Windows/Linux host.
- Metrics collected may differ between agent-based and agentless approaches.

Component Name		Versions Supported		Monitoring Approach*
Red Hat Enterprise Linux		5 (and above)		Agent-based/Agentless
Solaris		7, 8, 9, or 10		Agent-based/Agentless
Windows		2008, Vista, 7, 8, 10, 2012, 2016, 2019		Agent-based/Agentless
AIX		4.3.3, 5.x, 6.1, 7		Agent-based/Agentless
HP-UX		10 and above		Agent-based/Agentless
Oracle Linux		6.x or higher		Agent-based/Agentless
CentOS		5.2 and above		Agent-based/Agentless
Free BSD		5.4		Agent-based/Agentless
Tru64		5.1		Agent-based/Agentless
openSUSE		11 and above		Agent-based/Agentless
Novell Netware				Agentless only
OS/400				Agentless only
OpenVMS				Agentless only
MAC OS				Agentless only

- For agentless monitoring of servers, use an eG Agent deployed on a remote Windows host.
- Metrics collected may differ between agent-based and agentless approaches.

   - Monitoring of other Linux variants like Debian, Ubuntu, Fedora, etc. is also supported.

Category		Integration with Third-Party Tools
Alert/Workflow Management		Autotask, PagerDuty, OpsGenie, VictorOps, Moogsoft, Zendesk
ChatOps and Collaboration		HipChat, Slack, Microsoft Teams, WhatsApp
IT Automation and Orchestration		ConnectWise, SapphireIMS, and integration with other infrastructure orchestration engines (such as BMC BladeLogic Server Automation, HP Operations Orchestration, etc.) using CLI
IT Infrastructure Monitoring		Universal Management Pack available for Microsoft System Center Operations Manager (SCOM)
IT Service Management		ATF, BMC Remedyforce, Ivanti, Jira Service Desk, ManageEngine ServiceDesk Plus, ServiceNow, SNOW ITOM
Network Management		Send alerts via SNMP traps to any network management tool (such as CA UIM, HP NNMi, IBM Netcool, SolarWinds, etc.)
Reporting and Analytics		Microsoft Power BI and integration with other reporting and analytics tools using CLI
Server Hardware Monitoring		Integrate with Cisco UCS Manager, HPE Integrated Lights Out (iLO), HPE Systems Insight Manager, Dell OpenManage, IBM Systems Director, and Oracle Integrated Lights Out Manager (ILOM) to collect server hardware health metrics
SMS Alerting		Integrate with any SMS gateway through REST APIs or web services

Note: Many of the integrations listed above use standard APIs and/or utilities. This is only a partial listing; customers, eG Innovations partners, and eG Innovations frequently add new integrations. Please contact eG Innovations at support@eginnovations.com if you have questions about an integration that is not listed here.

The eG Mobile App is an extension of the eG Enterprise monitoring suite. It allows IT administrators to get access to critical alerts and performance metrics on their smartphones and tablets on the fly. The eG Mobile App is available on the following mobile platforms and devices.

Mobile Operating System		Versions Supported		Devices Supported		Download App
Android		5 and above		Smartphones and tablets		Google Playstore
Apple iOS		8 and above		iPhone, iPad and iPod touch		Apple Store
Windows Mobile		8 and above		Smartphones and tablets		Microsoft Store

Why eG? One Monitor to Manage All of IT.

• eG Enterprise is the only single pane-of-glass, virtualization-aware, auto-diagnostic IT infrastructure performance monitor
• Gain actionable answers to performance issues, wherever they originate, from application code to bare metal
• Understand the impact of infrastructure issues on application performance and user experience
• Unify IT performance monitoring, alerting, diagnosing, reporting, and capacity planning in a single console
• Ensure a great user experience and dramatically improve IT efficiency
• Benefit from flexible deployment options (on-premises and SaaS) and IT monitoring approaches (agentless and agent-based)