Healthcare IT Management

Ensuring high uptime and peak performance for healthcare IT applications

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IT's Unique Requirements

Over the years, technology has transformed the healthcare industry by giving clinicians the flexibility to use any device, anywhere. Healthcare organizations are focused on providing employees with seamless access to the applications and data needed to deliver optimal patient care. Hospitals, urgent care facilities, and clinics are all challenged to maintain a balance between critical, and often competing, government mandates and priorities which include streamlining clinical workflows and uninterrupted delivery of patient information at the point of care, while ensuring data security and compliance.

Seamless and uninterrupted access to patient data and clinical systems across all devices and applications is essential to optimize patient care. Healthcare organizations must ensure that IT services are available and performing as expected to meet the mission-critical needs of healthcare end-users.

Healthcare IT management has many unique data storage and security requirements

eG Enterprise: Uniquely Capable of Addressing Healthcare IT Needs

Healthcare organizations have heterogeneous, multi-vendor IT infrastructures. With the widespread adoption of mobile devices, BYOD and flex-work policies, end-user computing and VDI services are widely used. Many electronic health records (EHR) applications support authenticated web access, while many legacy applications are client-server based. Big data platforms are being adopted to store large volumes of patient and healthcare records and make them accessible to medical professionals when they need them.

Application performance monitoring in Healthcare management

eG Enterprise provides a single unified monitoring solution that can handle all of these diverse technologies equally well:

  • It embeds unique domain expertise for all popular end-user computing technologies, including Citrix, VMware Horizon and Microsoft AVD.
  • At the same time, it also includes code-level monitoring capabilities for web technologies including Java, Microsoft .NET and PHP.
  • By combining Application Performance Monitoring (APM) and infrastructure monitoring capabilities in one solution, eG Enterprise offer IT operations teams with ready and quick insight to answer the toughest IT problem of today: "why is the application slow".

With eG Enterprise, many healthcare organizations across the world have consolidated their IT monitoring into one solution, improved service uptime, enhanced user experience, and reduced IT operations costs.

eG Innovations helps healthcare organizations to drive IT success by ensuring top application and desktop
performance for excellent patient care and satisfaction

Healthcare IT management objectives

Why Major Healthcare Organizations are using
eG Enterprise
to Oversee their Critical IT Systems and Applications?

50% improvement in login times for critical healthcare applications
More than 70% of the time, issues were resolved before customers engaged the support team
Reduced support costs up to 20% by minimizing need to engage the entire support structure
Respond to 99% of issues within four minutes and resolve or escalate 85% of issues within 30 minutes
Saved over $125,000 a year by leveraging eG Enterprise to optimize IT operations
Instead of incurring hours of downtime, identify the cause of an issue in minutes

Monitor All Key Healthcare
IT Technologies in One Solution

eG Enterprise Delivers Tangible Business Benefits
for Healthcare Organizations

  • Healthcare IT management benefits

    Stellar User Experience
    Ensure enhanced user satisfaction and increased business productivity

  • High Accessibility & Performance
    Optimize the IT infrastructure with advanced analytics for maximum performance

  • Compliance Reporting
    Get access to historical audit reports of who logged in, when, from where and how

  • Increased ROI
    Improve IT operational efficiency, and reduce technology and manpower costs

Unparalleled Citrix and VDI Visibility and Insights

Citrix and other digital workspace technologies are widely used in the healthcare industry to provide physicians with immediate access to medical data across networks, facilities and devices. One of the biggest challenges healthcare organizations face is to make sure that the entire virtual desktop delivery chain is working well, so healthcare professionals get access to the data when they need it.

eG Enterprise takes a holistic, end-to-end view of performance, starting with user experience and providing instant drilldowns and diagnosis to enable timely remediation of any performance problems. With eG Enterprise, you can:

  • Be the first to know when your users experience Citrix/VDI logon issues, application slowness, latency and bandwidth issues
  • Simplify IT operations by being able to monitor across each and every layer and tier of the Citrix stack and the supporting infrastructure from one console
  • Eliminate finger-pointing among teams by finding the root-cause of the issues in minutes
  • Get analytical insights to right-size, optimize and plan your infrastructure

Learn more about eG Enterprise for Citrix Monitoring

eG Enterprise V7 for user experience monitoring

Ensure Security and Compliance of Healthcare Data

Security and compliance are critical in healthcare. IT professionals must have access to actionable data, allowing them to address complex and constantly changing government/industry regulations and internal requirements. eG Enterprise's universal monitoring technology helps healthcare IT address many of their key compliance requirements.

  • Get detailed reports documenting who logged in, at what time, for how long and on which systems
  • Track application usage by users, their client devices, active times and idle times in a session
  • Get alerts whenever logons to Citrix NetScaler or any of your systems fail, or if any security events have been detected
Healthcare IT management reporting dashboard
  • With machine learning and auto-baselining technologies included in eG Enterprise, get proactive alerts on unusual access patterns or trends

Case Studies

Spadafy leverages eG Enterprise to deliver secure VDI and professional services to healthcare providers

Spadaf use eG Enterprise to deliver VDI services to US hospitals and healthcare groups. Customers range in size from small 25 bed hospitals to multi-site systems supporting multiple hospitals and clinics with 10000+ users.

Regional Healthcare Group Realizes Significant Time & Cost Savings with eG Enterprise

Community Care Physicians (CCP) serves approx.. 1.2 million residents of the Capital Region of New York. eG Enterprise is used to ensure the availability of applications via Citrix essential for 1,800 medical and admin staff to provide care to their patients.

Leading Dutch Hospital - The Groene Hart Ziekenhuis (GHZ)

A modern and efficient hospital servicing approx. 300,000 residents of Gouda in The Netherlands. eG Enterprise is used to ensure uptime and performance of key IT infrastructure including Citrix, VMWare, SQL Server and more.

Start your free trial or schedule a custom demo with an engineer

  • Works on cloud environments, hybrid cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring cloud applications, digital workspaces and IT infrastructures
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