- PRODUCT PRODUCT
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SOLUTIONS
SOLUTIONS
- Application Performance Monitoring Application Performance Monitoring
- Cloud Monitoring Cloud Monitoring
- Container Monitoring Container Monitoring
- Digital Experience Monitoring Digital Experience Monitoring
- Digital Workspace Monitoring
- Enterprise Application Monitoring Enterprise Application Monitoring
- IT Infrastructure Monitoring IT Infrastructure Monitoring
- Microsoft Monitoring Microsoft Monitoring
- Microsoft SCOM Management Pack
- Specialized Monitoring for MSPs
- RESOURCES RESOURCES
- COMPANY COMPANY
Proactively Measure User Experience for Any Web Application
Businesses expect seamless user experience and productivity. By monitoring the end-user experience continuously, IT managers will be alerted when users experience poor performance, slowdowns, or outages. A popular way to monitor user experience is using software robots to simulate users accessing the application.
The results of periodic simulation highlight whether the application is working well and its responsiveness. By checking the status of your application performance even when no users are actively accessing, simulation of user sessions provides proactive indicators of potential problems. Using the results of the simulation, administrators can easily identify what affects user logon experience: credential authentication, application enumeration, application launch, etc.
Client Session Simulation with eG Enterprise
eG Enterprise embeds the ability to monitor real user sessions as well as simulated sessions. For simulating thick clients or thin clients, eG Enterprise uses a recording and playback engine that relies on optical character recognition (OCR) technology. The recording phase creates a script that includes what mouse clicks or keystroke actions are performed, which area of the display needs to be checked for validity of the response, etc.
- Test any type of application, from any location
- Collect factual metrics about session performance and user experience, and identify issues proactively
- Playback from different global or remote endpoints to compare performance locations
- Establish benchmarks for session performance - which can then be used as baselines to compare against real user monitoring metrics
We have no more frustrations because now we know where the problem is, and the root cause of issues is detected in minutes. With the eG Enterprise performance monitoring suite we deliver a robust and reliable environment that guarantees maximum uptime and user satisfaction.
Wilfried Landsheer
Director, Systemat Digital Hub
Features
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How Full Session Simulation Works in eG Enterprise
eG Enterprise emulates a real user accessing an application, and records and plays back the scenario 24x7.
- It uses the same thin client (e.g., Citrix), thick client (e.g., SAP GUI), and web applications that real users access, and performs a sequence of mouse clicks, data entry operations, and keystrokes based on pre-recorded scripts.
- It observes the responses at each transaction step, matches the results with expected patterns, and baselines, and reports the performance metrics on an intuitive web console.
- Based on the results, IT teams can quickly determine which transaction in a session is slow or not working.
A typical example of full session simulation would be the emulation of a business transaction where a user logs into SAP application, accesses records, updates information, and finally logs out of the session.
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Proactive User Experience Testing & Performance Assurance
eG Enterprise lets you test a new feature/functionality of your application before deployment. Well before real end-users experience the new functionality, simulate scenarios, and synthetically test performance.
- Proactively test and measure user experience before and after implementing a new functionality
- Run synthetic tests 24x7 and identify times when performance deviates from pre-established benchmarks and SLAs
- Compare user experience metrics in a new geography with other locations
- Correlate simulated user experience metrics with performance of the supporting infrastructure tiers for root cause diagnosis
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Get Answers to Key Performance Questions
eG Enterprise synthetic transaction monitoring helps answer critical performance questions, such as:
- Are the critical business applications available to handle user requests?
- What is the total response time for a typical user access to a business-critical service?
- Which of the transactions of a service is slow or failing?
- Are there specific times of day when the slowdown occurs?
- How does the performance vary depending on the geographic location from which the user is connecting?
Benefits
- Proactively monitor simulated transactions and catch user experience problems before end-users are affected in real time
- Ensure successful application rollout and peak user experience in production
- Pinpoint the geographies and locations where user experience is taking a hit
- Test simulated transactions 24x7 and identify times when there is slowdown or baseline deviations
- Easily track service quality trends, and simplify SLA tracking with automatic baselines
- Supports simulation on all clients: thin clients, thick clients, and web applications
Why eG? One Monitor to Manage All of IT.
- eG Enterprise is the only single pane-of-glass, virtualization-aware, auto-diagnostic IT infrastructure performance monitor
- Gain actionable answers to performance issues, wherever they originate, from application code to bare metal
- Understand the impact of infrastructure issues on application performance and user experience
- Unify IT performance monitoring, alerting, diagnosing, reporting, and capacity planning in a single console
- Ensure a great user experience and dramatically improve IT efficiency
- Benefit from flexible deployment options (on-premises and SaaS) and IT monitoring approaches (agentless and agent-based)