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End-User Experience Monitoring

Improve business outcomes by ensuring a great user experience for websites and web applications

User Experience Management

As enterprises are increasingly relying on websites and web applications to deliver business services, they are constantly faced with the struggle to deliver a fast and uninterrupted digital experience to end users. Even a slight delay in page load time translates into lost revenue, poor customer satisfaction and negative brand impact. For example:

Measuring the user experience at all times is a key to achieving faster problem diagnosis and resolution, and ensuring enhanced website experience for customers. A recent Gartner survey concluded that end-user experience monitoring is the most critical dimension of application performance management (APM).

Challenges

Avoid Slow User Experience by using eG Enterprise

Web application architectures are becoming more sophisticated in order to support delivering highly interactive and graphic-rich front-end content. This complexity increases the challenge for application owners and IT teams who need to measure user experience.

User experience is often affected by web objects, browser code, third-party services, or the Internet infrastructure. Monitoring server-side metrics—although needed—is no longer sufficient. Domain experts need to have visibility into the client side and identify when, where and why someone is having poor user experience. Without the right tools to measure user experience, this is a nearly an impossible task.

Digital Experience Monitoring with eG Enterprise

eG Enterprise is a total performance monitoring solution that measures the business service impact from the user experience perspective. It enables you to monitor how customers interact with your websites in real time and synthetically test performance 24x7. eG Enterprise provides built-in user experience metrics and actionable insights to proactively alert you to all client-side issues. Intuitive dashboards, reports and user experience metrics help you track customer satisfaction and easily address performance issues before there is a business impact.

Monitoring End-User Experience with eG Enterprise

eG Enterprise includes two approaches to measure digital user experience:

These two approaches are complementary to one another, and administrators can decide which one to employ based on their specific requirements and custom needs.

 

Features

Benefits

Why eG? One Monitor to Manage All of IT.

We have no more frustrations because now we know where the problem is, and the root cause of issues is detected in minutes. With the eG Enterprise performance monitoring suite we deliver a robust and reliable environment that guarantees maximum uptime and user satisfaction.

Wilfried Landsheer
Director, Systemat Digital Hub

Resources

Learn all about it.

Get a Free Trial to see how eG Enterprise helps you drive top application performance for a great user experience. Or select Live Demo for a personalized product tour.

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