Citrix Virtual Desktop Monitoring Solution

eG Enterprise is the only solution providing inside and outside views of virtual desktops that help Citrix admins get unparalleled insights into Citrix Virtual Desktop performance. Monitor user experience, performance of each VDI tier, identify potential bottlenecks and even remediate them automatically.

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eG Enterprise is a Citrix Ready certified monitoring solution purpose-built for Citrix virtual apps and Virtual Desktops technologies. Incorporating deep domain expertise and embedded analytics to provide automated root-cause diagnosis, eG Enterprise delivers performance assurance for the entire Virtual Desktops infrastructure - from user to virtual desktop, virtualization to storage, network to cloud.

Citrix Ready

End-to-End Monitoring and Performance Assurance
for Citrix Virtual Desktops

XenDesktop Performance Monitoring Tools from eG Innovations
  • Monitor all aspects of Virtual Desktops performance from logon to desktop access, application launch, and session resource usage
  • Obtain deep visibility into HDX virtual channels and measure Citrix user experience for every desktop session
  • Manage the Citrix Virtual Desktops service end-to-end, not just as individual silos
  • Troubleshoot faster with automated root cause diagnosis
  • Leverage built-in reports and analytics for optimizing and scaling the Citrix environment

Comprehensive Citrix Virtual Desktop Monitoring

  • Automated Diagnosis

    • Automatic dependency mapping and topology discovery
    • Virtualization- and cloud-aware automated root cause diagnosis
    • Prove it is not Citrix and find the real cause of performance problems
    • Built around a powerful AIOps platform to correlate and filter data and alerts at scale
  • Proactive Alerting

    • Proactive alerts based on both synthetic simulation of Virtual Desktops access and real user monitoring of every logon
    • Situationally and seasonally awareness with self-learning dynamic auto-baseline and built-in intelligent alert thresholding
    • Aggregated alerting capable of supporting high-availability, failover and maintenance window scenarios
    • Numerous out-of-the-box administrator dashboards and a powerful “My Dashboards” editor to enable custom dashboards with built in alert drill-downs
  • Powerful Analytics & Reporting

    • Access to historical data and trends through intuitive reports
    • Citrix-specific reports for post-mortem analysis of problems
    • VDI capacity planning and right-sizing analytics
    • Employee productivity reports including user active/idle time monitoring reporting

Best Suited for Citrix VDI Readiness and
Performance Assessment

  • Baseline VDI density, demand, usage and infrastructure metrics
  • Identify capacity bottlenecks and highlight risks and constraints
  • Run synthetic simulations to test logon performance, and full session simulations to test desktop availability and application access, etc.
  • Track key user experience metrics in real time and be the first to know of issues
  • Use built-in reports to compare KPIs before and after migration
  • Ensure peak performance of desktops and meet expected service levels
Citrix XenDesktop Monitoring delivers high performance VDI services

eG Enterprise for Citrix Virtual Desktop Monitoring

XenDesktop Performance Monitoring Tools from eG Innovations

With eG Enterprise, an end-to-end monitoring, diagnosis and reporting solution for Citrix Virtual Desktops, you can:

  • Monitor all aspects of Citrix user experience: logons, app launch, latency, etc.
  • Get visibility into the performance every layer, every tier of your VDI
  • Auto-correlate performance across VDI tiers and identify the root-cause of problems in one click
  • Identify hotspots and formulate plans to enhance the scalability and performance of your VDI
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All the Key Dashboards and Reports
that Citrix Administrators Need

Whenever end users complain about performance problems, we can quickly and easily pinpoint the real cause using eG Enterprise, whether it’s the network, an application or actually some aspect of Citrix itself.

Sergio ChecchiSystem Administrator, RSVZ
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Customized and Purpose-Built Monitoring
for Citrix On-premises and Cloud Deployments

eG Enterprise is a purpose-built monitoring solution for the latest Citrix architecture. It supports the latest Citrix protocols, new features and support both on-premises and cloud-hosted deployments.

  • Monitor performance Citrix HDX adaptive transport (EDT)
  • Track impact on logon time when Citrix WEM is used
  • Track GPU utilization per user and per application
  • Monitor Citrix desktops on Citrix Cloud, Microsoft Azure or AWS
  • Measure connection quality between user terminal to the VDI
  • Monitor Citrix Cloud service
  • Native support for monitoring Linux VDIs
  • Monitor Citrix on VMware vSphere/ESXi, Citrix Hypervisor, Microsoft Hyper-V, Nutanix AHV and bare metal
  • Desktop Sessions
    • User logon performance
    • New user connections
    • User connection failures
    • Client connection failures
    • Machine failures
    • Configuration errors
    • Unavailable licenses
    • Unavailable capacity
  • Breakdown of Desktops
    • Powered on/off
    • In maintenance mode
    • Assigned/Unassigned
    • With pending image update
    • Preparing/resuming
    • Start failures
    • Stuck-on-boot desktops
    • Unregistered desktops
  • Breakdown of Sessions
    • Active sessions
    • Connected sessions
    • Disconnected sessions
    • Preparing sessions
    • Reconnecting sessions
    • Non-brokered sessions
    • Pending sessions
    • Unknown sessions
  • User Experience
    • Logon time
    • Enumeration
    • Desktop launch
    • Application launch
    • Screen refresh latency
    • Client network latency
    • URLs accessed in session
    • HDX bandwidth
  • Controller Services
    • Broker service
    • AD identity service
    • Configuration service
    • Host service
    • Machine creation service
    • Licensing service
    • Monitoring service
    • Logging service
  • Monitor Other Citrix Tiers
    • XenApp
    • StoreFront
    • NetScaler
    • XenMobile
    • PVS
    • ShareFile
    • Citrix Cloud
    • License Server
and more metrics

Total Visibility into Citrix Logon Performance

eG Enterprise delivers in-depth visibility of Citrix virtual desktop logon times. Combining Citrix logon performance metrics from the Delivery Controller and the virtual desktops, eG Enterprise allows Citrix administrators to easily isolate which step of the logon process is causing slowness for end users, and fix the problem before business impact.

XenDesktop Monitoring and Troubleshooting for Rapid Root-Cause Analysis

In-Depth Monitoring
of Virtualization Performance and Resource Usage

Virtual Machine Track over-utilized and under-utilized desktop VMs (guest)
Resource Consumption Identify what user activity and application access inside a VM causes increased resource consumption
User Experience Issue Auto-correlate server virtualization and desktop virtualization metrics to pinpoint the root cause of user experience issues

Pre-Built Monitoring Support for Hypervisors and Cloud Platforms

Uncover the Real Cause of Citrix Problems

  • Automatically discover interdependencies between Citrix tiers (ADCs, StoreFront, Provisioning Services, Delivery Controllers, etc.) and non-Citrix tiers (network, virtualization, Active Directory, storage, cloud, etc.)
  • Visualize the Citrix service topology on a single pane of glass
  • Automatically correlate performance alerts across the infrastructure and pinpoint the root cause in minutes
  • Easily differentiate the cause of the problem from the effects
  • Automatic dynamic baselining of the virtual desktops infrastructure and get alerted about any performance deviations from the norm
Citrix virtual desktop Root Cause Analysis | Citrix virtual desktop Troubleshooting

What is Citrix Virtual Desktop Technology?

Citrix Virtual Desktop is a desktop virtualization technology from Citrix Systems. It delivers virtualized Windows and Linux desktops to users accessing anywhere and from any device. A personally configurable Virtual Desktop is available to business users on the go. The Citrix user needs to have the Citrix Workspace App software in his/her terminal, which will communicate with the desktop VDA installed on virtual machines in the Citrix Site. To access their published desktops, Citrix users can login to their Citrix session using the web-based StoreFront or ADC.

Explore Citrix Monitoring Solutions For

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  • Works on cloud environments, hybrid cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring cloud applications, digital workspaces and IT infrastructures
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