The Wicked Problem of IT Performance Monitoring

Real-World Tales from a Savage Journey to Service Management Excellence

IT performance monitoring has long been known to be a wicked problem — it is highly social in nature (monitoring ‘silos’), it has numerous stakeholders (each with different opinions) and is inextricably interconnected within the IT organization, technologies and processes.

But while wicked problems are never really ‘solved,’ they are worth addressing. Since the digital user experience has become the basis of competition in the digital age, this is particularly true for IT performance monitoring and is one reason why DevOps seeks continuous monitoring.

Watch as John Worthington, Director of Customer Success at eG Innovations, takes us on a decade-long journey to the heart of IT performance monitoring with real-world examples and case studies from the monitoring trenches and find out why:

  • Monitoring will never be ‘solved’; focus on continuous improvement
  • The heart of all monitoring problems lies outside the organization, not in the technology
  • Effective monitoring must be an ongoing team sport

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Webinar Presenter

John Worthington

Director of Customer Success
eG Innovations