This eG Partner Spotlight features PQR BV, a leading Dutch consulting and implementation services company, focused on modern data centers, workspace and cloud solutions. In this spotlight, Mark Olij, Alliance Manager for PQR discusses how PQR is partnering with eG Innovations to address the growing monitoring and management requirements of their customers.
PQR is a trusted advisor and integrator for modern datacenter, workspace and cloud solutions and a provider of related IT services. "We provide a suite of IT services that are aimed to guarantee a stable ICT environment, one in which delivers a great user experience – giving users anytime, anywhere access to any IT resource they need in a reliable and secure manner. At PQR, we pride ourselves in the expertise we have built in multiple ICT technologies. We continuously ensure that we complete all our projects to the fullest satisfaction of our customers," assures Mark Olij, Alliance Manager at PQR.
Founded in 1990 in De Meern and with an annual revenue of about 105 million Euros, PQR has more than one hundred employees. PQR consultants are known for their domain expertise and the company has the highest level of partnership status with many reputable manufacturers. PQR is a Cisco Premier Partner, a Citrix Platinum Solution Advisor, a Hitachi Data Systems Platinum Partner, an HPE Platinum Cloud Builder Partner, a Microsoft Gold Partner, a NetApp Star Partner, an RES Platinum Partner and a VMware Premier Partner. PQR has also established a PQR Experience Center where customers can see and experience the latest technology innovations and enhancements.
PQR offers customers a wide range of services focused on the latest technologies. Its strategic IT advisory services are tailored to helping customers establish and implement a flexible, long term IT strategy that addresses the latest trends and technology enhancements. In the datacenter area, PQR helps customers establish a twin data center architecture that is failure resistant. PQR consultants also help with relocation or migration of existing IT infrastructure to a new location. In the workspace area, PQR helps customers realize the vision of a flexible, modern, mobile workspace, one that is personalized for each user and delivers desktops and applications on the go. Unified communications, enterprise file sharing and mobility management are some of the areas of focus in this category. PQR’s expertise with software-defined data centers and cloud technologies assures customers of success as they look to adopt cloud technologies. With their years of experience and expertise, PQR consultants help customers choose the right technologies, develop the right integrations and put the right processes in place, so the customers can see the right results. Besides executing projects focused on deploying and optimizing new technologies, the company also offers lifecycle services such as planned health checks and managed services.
PQR has an impressive list of customers – many of the largest names in the Netherlands – which span many verticals. Key customers include UMCU, AZM, Dutch Police, Ministry of Defense, SNS, Exact, The Care Group, University of Utrecht, and Blokker.
Focus on IT Performance Monitoring and Management
"At PQR, we have a very heavy focus on server-based computing and virtual desktop infrastructures. The success of these technologies heavily relies on the performance that end users experience. If end users experience slowness, they will be frustrated and adoption of these solutions will be lower and slower. It was in this context that we were introduced to eG Innovations a couple of years ago", says Mark Olij. "Performance monitoring and management is central to our goal of ensuring a reliable, always available IT infrastructure for our clients. We offer a range of services including performance metering, troubleshooting, periodic health checks and managed services in this area."
eG Innovations and PQR: Partnering for Success
"PQR has been a great partner for us. They are one of the most reputable service organizations in the Netherlands and are a trusted advisor for their customers. When we looked for partners in the Netherlands, they were an obvious choice," says Renne Bots, Regional Manager for eG Innovations in the Netherlands.
"eG Enterprise, the performance monitoring solution from eG Innovations, is an integral part of our best practice architecture for server-based computing and virtual desktop deployments. While VMware and Citrix have monitoring tools in their product portfolio, these tools do not go end-to-end. When an end-user complains about slowness, the problem can be anywhere in the IT infrastructure. Visibility end-to-end is critical for this and we find the eG Enterprise solution’s service topology views extremely compelling and useful in troubleshooting issues," says Mark Olij of PQR.
PQR has also been extremely proactive in their deployment of performance monitoring and management. Application health checks, performance optimizations, capacity analysis are some of the use cases where they have deployed eG Enterprise.
As they have done with all their other technology partnerships, PQR has invested in gaining expertise in eG Enterprise. Four of their consultants have been trained on these technologies and are actively supporting joint customers such as GVB (the public transport company of Amsterdam) and the University Medical Center of Utrecht (UMCU)