Customer experience is driving the digital age, and with the number of digital workers exploding the bar for assuring the digital user experience is quickly being raised - and not every enterprise is ready.
Fragmented monitoring approaches can make it all but impossible to connect the dots between complex, heterogeneous technical ecosystems, and the customer's digital journey. The digital workspace can be a logical first step towards digital transformation but connecting the dots between 'X-data' (experience or XLA data) and 'O-data' (operational or SLA data) is not trivial.
Join us as John Worthington, Director of Customer Success at eG Innovations and an XLA Master, shows us:
Director of Customer Success