How To Increase Help Desk First-Call Fix Rates When A User Reports A Problems

"How To Increase Help Desk First-Call Fix Rates When A User Reports A Problems" is Part 1 of a five part webinar series called “Citrix Performance Management Best Practices – How to Deliver A High Quality User Service With Reduced Operational Costs.” This webinar series highlights how your IT and support teams can implement and leverage next-gen performance monitoring best practices to get the most out of Citrix investments, and reliably deliver virtual desktops and applications to more users without glitches or cost/time overruns. The program is designed to help you reduce operational costs and achieve virtualization success by reviewing best practices you can use to deliver an excellent user experience.

"How To Increase Help Desk First-Call Fix Rates When A User Reports A Problems" provides guidance on how your help desk team can:

• Easily pinpoint where a user session/desktop is running
• Immediately access specific tasks that a user is doing within a session or on their desktop
• Identify if the problem is a user related issue or a problem with the server