eG Enterprise

Total performance management for Citrix XenApp server farms

Citrix Monitoring

Poor performance and slowdowns of Citrix XenApp are business impacting. Used to monitor some of the largest Citrix deployments in the world, the eG Citrix XenApp Monitor simplifies the discovery, diagnosis and resolution of performance problems that impact the Citrix user experience.

You no longer have to guess why users complain that "Citrix is slow". By monitoring, analyzing and correlating metrics across every layer, every tier of the Citrix service infrastructure, you can prove "It’s Not Citrix" that is always the cause of a problem.

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Citrix XenApp is one of the most performance sensitive applications in the enterprise. Poor performance results in screen freezes, slow logins, slow application launches, keystroke lags, session disconnects, etc. Citrix slowness affects user productivity and has a significant business impact. Since a Citrix XenApp farm supports hundreds of users, a slowdown impacts all the users.

Identifying the exact cause of a Citrix XenApp performance issue is a challenge because there are many different tiers with inter-dependencies between them. Furthermore, any of the tiers can be hosted on virtual machines. Therefore a problem in one tier can impact all the other tiers.

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  • Total Performance Management for Citrix XenApp
    Total Performance Management for Citrix XenApp
    • Monitor the Citrix XenApp service end-to-end, not just individual silos
    • Get detailed insights into every layer, every tier including Citrix and non-Citrix tiers
    • Get unparalleled visibility into Citrix logons, latencies, users, applications
    • Diagnose problems in one click by relying on a patented automatic root-cause diagnosis technology
    • Right-size and optimize your Citrix XenApp infrastructure using historical performance trends and insights
  • Citrix XenApp Service Monitoring
    Monitor the Citrix XenApp Service, Not Just the XenApp Servers

    When a Citrix user complains about slowness, he/she is reporting about the performance of the entire Citrix service, not about a specific XenApp server. Performance issues with the virtualization platform, network, storage, or Active Directory can all cause Citrix user experience issues.

    eG Enterprise's service topology provides a single pane of glass, correlated view into the performance of the Citrix service infrastructure end-to-end. By simply looking at the Citrix XenApp service topology and the color codes of the different tiers, even helpdesk personnel can quickly determine which tier the problem lies in and which administrator they need to call to resolve the problem.

  • Citrix infrastructure Monitor
    Obtain Detailed Insights into Every Layer, Every Tier

    With eG Enterprise Universal Insight, administrators have detailed visibility into the performance of every layer, every tier of the Citrix infrastructure - including the Citrix tiers and the non-Citrix tiers (VMware, storage, network, profile servers, Active Directory, etc.). Using agent or agentless monitoring, eG Enterprise collects key user experience and resource metrics for every tier.

    The metrics are auto-baselined and any deviations from the norm are flagged as proactive alerts. The state of each tier is presented in an easy to understand layer model representation and alerts are prioritized automatically based on which layer they relate to. Administrators can now easily pin-point which layer is causing a problem.

  • Citrix XenApp Performance Management
    Get Deep Visibility into Citrix XenApp Performance

    eG Enterprise provides unparalleled visibility into Citrix XenApp performance. It tracks key user experience metrics such as what logon times did each user see, why was logon slow (due to profile loading, Active Directory authentication or group processing?), is any user connecting through a low bandwidth network, is any user using a lot of bandwidth and if so, why is the bandwidth usage high (e.g., A/V traffic), and what are the screen refresh latencies for users. Administrators also have access to session and application usage metrics such as which users are logged in, what applications are they using, what are the most popular and resource intensive applications in the farm.

    For a complete list of Citrix XenApp monitoring capabilities of eG Enterprise, click here.

  • Citrix Monitoring and Management
    Diagnose Problems in a Single Click

    eG Enterprise is the only automatic root-cause diagnosis solution for virtualized Citrix infrastructures. Its patented correlation engine analyzes and correlates performance across every Citrix service tier and helps administrators identify the cause of a performance issue - is it the network? Database? Application? Citrix? VMware? Storage?

    Administrators no longer have to spend hours troubleshooting when a user says “Citrix is slow”. With just one click, they can pin-point the exact root-cause of a Citrix performance problem and fix it quickly. Even helpdesk personnel can use eG Enterprise to triage Citrix performance problems, so Citrix admins are not bothered if the issue is caused by a network, VMware, or a storage problem.

  • Citrix XenApp Infrastructure
    Right-Size and Optimize the Citrix XenApp Infrastructure
    • Executive reports provide high-level overviews of performance. Operations reports provide Citrix administrators with detailed drilldowns
    • Historical operations reports help Citrix architects assess performance before and after migration
    • Citrix architects can use the capacity planning, forecasting and overview reports to ensure that the infrastructure is right-sized and optimized and determine where future investments should be made
    • You can also use eG Enterprise for compliance reporting. Citrix session reports, user reports and application reports help determine who, when, what and how did users access the Citrix service

eG Innovations provides the best value for the money coupling visibility and excellent reporting. Using their automatic root cause analysis we avoided throwing $$ at the problem and realized $20K in savings - immediately.

Rob Salmon
CEO, Office Port

With eG Innovations, we are reducing system maintenance and support costs, avoiding incremental IT spending and eliminating system downtime across the hospital. Performance and prediction reports help us optimize IT spending and save $100,000 per year.

Peter Bakker
Manager, ICT GHZ