Monitoring the Citrix XenApp Service, Not a XenApp Server
When a user complains about slow or poor performance, he/she is reporting about the performance of the entire service, not about a specific server. Fundamental to the eG Enterprise Citrix XenApp monitoring solution is the concept of monitoring the service, not individual silos or tiers. eG Enterprise's service topology graph provides visibility into the performance of every layer, every tier of the infrastructure. The Citrix tiers - StoreFront, Netscaler, XenApp servers, Provisioning services, License servers - and the non-Citrix tiers - the network, the virtualization platform (VMware vSphere, Microsoft Hyper-V, etc.), the storage tier - are monitored from a single console. A service topology graph depicts all the tiers, their real-time health and the inter-dependencies between them. By simply looking at the Citrix XenApp service topology and the color codes of the different tiers, even non-experts can determine which administrator they need to call to resolve a problem.