Performance Monitoring for Citrix Cloud Environments

The Need to Monitor the Performance of Citrix Cloud Infrastructures

Citrix Cloud Architecture

Citrix Cloud provides a hybrid cloud platform for organizations to deliver XenApp and XenDesktop services, offering increased flexibility and affordable pricing for scaling workloads on demand. Despite the benefits Citrix Cloud offers, managing performance of Citrix services remains a challenge for Citrix admins.

Even though some of the Citrix delivery infrastructure is hosted in the control plane and managed by Citrix, the enterprise IT teams are still responsible for the overall performance of the XenApp and XenDesktop services delivered to end-users. They need sufficient monitoring capabilities in their arsenal to proactively diagnose and troubleshoot performance problems, before they become business-impacting.

Features

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  Measure All Aspects of Citrix User Experience on Citrix Cloud Services

  • Use built-in Citrix logon simulator to proactively test and identify logon slowness, application availability issues, slow launch, etc.
  • Get comprehensive visibility into real user experience, such as screen refresh latency, Framehawk latency, user’s connection quality, HDX bandwidth, EDT performance, and more
  • Track session disconnects, screen freezes, slow application/desktop launch, and other user experience problems

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  Track the Availability and Functioning of the Citrix Cloud Infrastructure

  By leveraging Citrix APIs, eG Enterprise provides native support to monitor critical Citrix Cloud components such as the Cloud Delivery Controller.

  • Track dependencies between the control plane and resource plane
  • View the entire Citrix delivery topology from a single pane of glass and auto-correlate performance alerts
  • Easily pinpoint whether a problem originates in the control plane infrastructure, connectivity to the cloud, or in the resource plane
  • Monitor the availability and functioning of the Citrix Cloud Connectors

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  In-Depth Performance Visibility of Resource Plane Infrastructure

  Wherever the resource plane is deployed – on-premises infrastructure or public cloud (AWS, Azure) – eG Enterprise provides comprehensive performance visibility into the core Citrix components, including the Citrix XenApp servers and XenDesktop VMs, as well as the supporting tiers such as the hypervisor, storage, AD, network, and more.

  eG Enterprise also provides monitoring support for XenDesktop Essentials and XenDesktop Essentials infrastructure deployment on Microsoft Azure cloud.

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  Assure Service Levels with Proactive Performance Management

  • Synthetically test and ensure availability of the entire Citrix delivery architecture
  • Go beyond basic availability monitoring provided by status.cloud.com, and get visibility into every tier of the Citrix delivery infrastructure
  • Using advanced machine learning, automated correlation and advanced diagnostics, speed up root cause troubleshooting
  • Stay ahead of the Citrix Cloud support team and diagnose user experience issues before end-users are affected and complain

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  Right-Size the Resource Plane for Maximum ROI

  • Leverage built-in reports for historical performance analysis and capacity planning
  • Forecast when your servers and VMs in the resource plane will run out of capacity
  • Get actionable recommendations for optimizing the Citrix delivery infrastructure
  • Optimize the resource plane components for enhanced performance, and right-size for increased ROI

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Benefits

• Achieve successful migration to Citrix Cloud and ensure a great user experience, every time
• Increase business productivity for applications and desktops delivered through Citrix Cloud
• Improve operational efficiency for IT teams through advanced analytics and actionable insights
• Simplify performance monitoring from a single pane of glass for all stakeholders in your organization

Why eG? One Monitor to Manage All of IT.

• eG Enterprise is the only single pane-of-glass, virtualization-aware, auto-diagnostic IT infrastructure performance monitor
• Gain actionable answers to performance issues, wherever they originate, from application code to bare metal
• Understand the impact of infrastructure issues on application performance and user experience
• Unify IT performance monitoring, alerting, diagnosing, reporting, and capacity-planning in a single console
• Ensure a great user experience and dramatically improve IT efficiency
• Benefit from flexible deployment options (on-premises and SaaS) and IT monitoring approaches (agentless and agent-based)