Support & Services
eG Innovations offers a range of support services to help customers get the most out of their investments in our products.
Services
Professional services include one-off assessments, on-going monitoring as a service, integration of eG Innovations solutions with other systems in use in your organization and training for your administrators and helpdesk staff.
Customer Support
We offer round-the-clock support from our many offices worldwide. Customers on support contracts can contact us for questions, immediate assistance or to get access to upgrades and patches.
Documentation & Online Help
Visit the eG Enterprise online documentation portal and get quick access to installation guides, user manuals, and the latest release notes.
Community
Interact and network with eG Innovations experts and keep in touch with the latest news from eG Innovations through social media.
- Blog
- Connect
Our support staff are also available by phone
Why eG? One Monitor to Manage All of IT.
- eG Enterprise is the only single pane-of-glass, virtualization-aware, auto-diagnostic IT infrastructure performance monitor
- Gain actionable answers to performance issues, wherever they originate, from application code to bare metal
- Understand the impact of infrastructure issues on application performance and user experience
- Unify IT performance monitoring, alerting, diagnosing, reporting, and capacity planning in a single console
- Ensure a great user experience and dramatically improve IT efficiency
- Benefit from flexible deployment options (on-premises and SaaS) and IT monitoring approaches (agentless and agent-based)