Support & Services

eG Innovations offers a range of support services to help customers get the most out of their investments in our products.

Services

Professional services include one-off assessments, on-going monitoring as a service, integration of eG Innovations solutions with other systems in use in your organization and training for your administrators and helpdesk staff.

Customer Support

We offer round-the-clock support from our many offices worldwide. Customers on support contracts can contact us for questions, immediate assistance or to get access to upgrades and patches.

Documentation & Online Help

Visit the eG Enterprise online documentation portal and get quick access to installation guides, user manuals, and the latest release notes.

Community

Interact and network with eG Innovations experts and keep in touch with the latest news from eG Innovations through social media.

Blog
Connect

Our support staff are also available by phone

Our support team locations

Why eG? One Monitor to Manage All of IT.

eG Enterprise is the only single pane-of-glass, virtualization-aware, auto-diagnostic IT infrastructure performance monitor
Gain actionable answers to performance issues, wherever they originate, from application code to bare metal
Understand the impact of infrastructure issues on application performance and user experience
Unify IT performance monitoring, alerting, diagnosing, reporting, and capacity-planning in a single console
Ensure a great user experience and dramatically improve IT efficiency
Benefit from flexible deployment options (on-premises and SaaS) and IT monitoring approaches (agentless and agent-based)

Support & Services

Get the most out of your investment in eG Enterprise