When performance problems happen, if it takes hours or days to resolve the problem, users will be frustrated. To ensure user productivity and satisfaction, Citrix administrators must be able to quickly identify and resolve the cause of performance problems.
With eG Enterprise, administrators can not only monitor every component of the Citrix Stack (XenApp, XenDesktop, XenMobile, XenServer, StoreFront, NetScaler, Provisioning Services, License Server, etc.) but also the supporting infrastructure tiers (Active Directory, virtualization, storage, network, applications, etc.)—all from a single, intuitive web console.
- Discover topology maps showing how the Citrix infrastructure is setup and highlight inter-dependencies between the different tiers
- Correlate Citrix user experience with the performance of each of the supporting tiers and help identify the root cause of a problem
- Integration with service management tools like ServiceNow, JIRA, and more, to automatically creates trouble tickets