Increase user satisfaction, lower MTTR and downtime, increase IT efficiency, deliver ROI and plan efficiently for capacity improvements
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eG Innovations partnered with TechValidate, a trusted authority for collection and generation of customer feedback on software products to conduct a survey of current users of its eG Enterprise application performance monitoring, diagnosis, and reporting solutions. About 250 users were included in this survey, and the questions covered a broad range of topics. The survey highlights how eG Enterprise delivers excellent return on investment for IT organizations.
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Avoid outages |
84% of users reported that eG Enterprise helped them avoid application performance outages by identifying problems before end users were affected.
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Cost-effective |
75% of users found the universal monitoring capability to be one of the most useful features of eG Enterprise.
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Real-time alerts |
83% of users found real-time performance monitoring and alerting to be one of the most useful features of eG Enterprise.
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Short learning curve |
65% of users recommended eG Enterprise because of its easy-to-use user interface.
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Bridges gaps |
75% of users used eG Enterprise for monitoring critical applications.
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Excellent time to value |
83% of users saw value within the first month of installing eG Enterprise.
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Broad coverage |
82% of users recommend eG Enterprise for its ability to monitor a wide range of applications and servers.
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Single pane of glass |
70% of users stated that eG Enterprise helped identify the cause of complex application performance problems that involve multiple domains.
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Reduce downtime |
72% of users reported that eG Enterprise helped reduce the time to identify the root cause of application performance.
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Pinpoint problems |
60% of users found that layered modeling of applications to be one of the most useful capabilities of eG Enterprise.
