Terminal Server Monitor, Terminal Server Management, Terminal Server Performance Diagnosis

Server-based Computing Environments

Terminal Server environments are growing in popularity as cost-effective, efficient modes of accessing a variety of heterogeneous applications on-demand. In order to be an effective alternative for desktop applications, such environments must deliver the same quality of service that users have come to expect from local applications.

Monitoring Terminal Server Farms

Typically, terminal server environments involve multiple tiers of software. Domain servers in the target infrastructure handle authentication of users. Authenticated requests are passed to the terminal servers that host a number of applications. In turn, the applications may use backend databases, printers, etc., for different functionalities. Owing to the multi-tier nature of terminal server environments, a slow-down in one tier (e.g., the authentication server) can cause a slow-down of the entire service. When a slow-down occurs, an administrator of the server farm has to quickly determine what the source of the problem could be - i.e., Is it the network? Or the authentication server? Or the terminal server? Or the backend database? Or the application? Accurate, fast diagnosis of problems helps reduce downtime and improve customer satisfaction.

Citrix monitoring and management, performance reporting

Monitoring a terminal server farm using the eG Enterprise Suite

The eG Terminal Server Monitor

The eG Enterprise suite offers 100% web-based monitoring of terminal server farms. The eG Enterprise suite includes extensive, pre-defined, customized models for the different applications in the server farm including the Windows terminal server, the Windows domain controllers, infrastructure servers like DNS, LDAP, Active Directory, Microsoft Exchange, SQL, and other network devices. These models define key metrics that are needed to track the different applications, analysis methodologies for these metrics, and correlation models that are used to customize eG Enterprise's patented single click root-cause technology for terminal server environments.

Citrix reports; 100% web-based; Executive and Performance reports on the terminal server infrastructure

Reporting and monitoring of performance of a terminal server infrastructure

What the eG Terminal Server Monitor Reveals

Terminal Server Monitoring	Are the terminal servers available to service user requests? Are there sporadic disconnects from the terminal server? At what times do peak usage of the servers happen and is the server capacity adequate? Is the user load being balanced across all the servers? Is the data store available?
User Monitoring	What is the average response time that a user sees when connecting to a terminal server? How many users are logged in to each server in the terminal server farm? What is the resource usage (CPU and memory) for each user?
Operating System Monitoring	What is the average CPU and memory usage on all the servers in the farm? Is any unusual memory scanning/paging activity happening on the systems? Are the critical terminal server processes up? What is their resource consumption?
Hosted Application Monitoring	What are the applications hosted on a terminal server? Who is using each application? What is the resource usage for each published application?
Infrastructure Services Monitoring	Are the backend databases working? What is the resource usage of the databases? Are users able to login to the server farm? How long is the login process taking? What is the usage of the Microsoft Windows Domain Controller?

Benefits of the eG Terminal Server Monitor

Provides proactive, and powerful insights to terminal server administrators by collecting and analyzing hundreds of key network, server, and application metrics

Ensures high uptime through fast and accurate problem identification and isolation using eG Enterprise's patented single-click correlation and root-cause diagnosis technology

Enables anytime, anywhere monitoring of applications hosted in terminal server farms using just a web browser

Facilitates effective capacity planning by providing critical insights into performance and usage trends of a terminal server infrastructure

For more information:
info@eginnovations.com	http://www.eginnovations.com