Terminal Server Monitoring
Microsoft Remote Desktop Services / Terminal services environments are growing in popularity as cost-effective, efficient modes of accessing a variety of heterogeneous applications on-demand. In order to be an effective alternative for desktop applications, such environments must deliver the same quality of service that users have come to expect from local applications.
Issues with Terminal Services Monitoring
Typically, terminal services environments involve multiple tiers of software. Domain servers in the target infrastructure handle authentication of users. Authenticated requests are passed to the terminal servers that host a number of applications. In turn, the applications may use backend databases, printers, etc., for different functionalities. Owing to the multi-tier nature of terminal services environments, a slow-down in one tier (e.g., the authentication server) can cause a slow-down of the entire service. When a slow-down occurs, an administrator of the server farm has to quickly determine what the source of the problem could be - i.e., Is it the network? Or the authentication server? Or the terminal server? Or the backend database? Or the application? Accurate, fast diagnosis of problems helps reduce downtime and improve customer satisfaction.
Operation Report showing critical system metrics
The eG Terminal Services Monitor
The eG Enterprise suite offers 100% web-based, terminal services performance monitoring. The eG Enterprise suite includes extensive, pre-defined, customized models for the different applications in the server farm including the Windows terminal server, the Windows domain controllers, infrastructure servers like DNS, LDAP, Active Directory, Microsoft Exchange, SQL, and other network devices. These models define key metrics that are needed to track the different applications, analysis methodologies for these metrics, and correlation models that are used to customize eG Enterprise's patented single click root-cause technology for terminal services environments.
Reporting and monitoring of performance of a terminal services infrastructure
What the eG Terminal Services Monitor Reveals
- Are the terminal servers available to service user requests?
- Are there sporadic disconnects from the terminal server?
- At what times do peak usage of the servers happen and is the server capacity adequate?
- Is the user load being balanced across all the servers?
- Is the data store available?
- What is the average response time that a user sees when connecting to a terminal service?
- How many users are logged in to each server in the terminal server farm?
- What is the resource usage (CPU and memory) for each user?
- What is the average CPU and memory usage on all the servers in the farm?
- Is any unusual memory scanning/paging activity happening on the systems?
- Are the critical terminal service processes up? What is their resource consumption?
- What are the applications hosted on a terminal server?
- Who is using each application? What is the resource usage for each published application?
- Are the backend databases working? What is the resource usage of the databases?
- Are users able to login to the terminal service? How long is the login process taking?
- What is the usage of the Microsoft Windows Domain Controller?
Benefits of the eG Terminal Services Monitoring Tool
- Provides proactive, and powerful insights to terminal service administrators by collecting and analyzing hundreds of key network, server, and application metrics
- Ensures high uptime through fast and accurate problem identification and isolation using eG Enterprise's patented single-click correlation and root-cause diagnosis technology
- Enables anytime, anywhere monitoring of applications hosted in terminal server farms using just a web browser
- Facilitates effective capacity planning by providing critical insights into performance and usage trends of a terminal service infrastructure