Performance issues in any IT tier can impact user experience. Bottlenecks in the server operating system, virtualization tier, storage, message queues, or the backend database can adversely affect performance. Use eG Enterprise's universal monitoring technology to track KPIs for each tier. Machine learning capabilities in eG Enterprise enable it to quickly identify anomalies in any KPI value. Color-coded topology views make it easy for even helpdesk personnel to detect where the real problems lie and to get the right domain experts involved. This results in faster diagnosis of problems, improved user satisfaction, and even increased operational efficiency.