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Corillian Voyager Monitoring |
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The Corillian Voyager Architecture
Corillian, Inc.'s Voyager is a single platform that supports multiple lines of business - Consumer banking, Small Business Banking, Wealth Management, Credit Card Management, and Corporate Cash Management. To provide scalability, improved security, and enhanced performance, most Internet platforms are designed to include a number of inter-operating tiers of applications, and Corillian Voyager is no different.
Challenges in Monitoring Multi-Tier Architectures
The multi-tier architecture allows Voyager to support tens of thousands of simultaneous users. At the same time, since it includes many applications interacting with one another, a failure at one application tier can adversely impact the performance of the entire service. Hence, problem diagnosis in this multi-tier infrastructure can be a challenge. A recent survey by the Standish Group estimates that a single minute of downtime in an Internet Banking environment can result in a loss of over $7000 in revenue. Consequently, instantaneous problem detection, rapid diagnosis, and quick resolution are extremely important for mission-critical banking infrastructures.
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End-to-end topology of an Internet Banking Service;
Customized models of Voyager components enable proactive monitoring and clear problem demarcation |
The eG Corillian Voyager Monitor
eG Enterprise offers customized monitoring for the Corillian Voyager platform. Pre-defined models for the different Voyager components ensure that the eG agents can periodically collect, monitor, and report on hundreds of key metrics relating to the availability, performance, and usage of the different Voyager components. The eG management console uses a patented root-cause diagnosis technology to correlate the performance of the Voyager application components with the other infrastructure components such as the Microsoft SQL server database, network firewall, switches, etc. that support the Voyager service. A simple to use, web-based interface allows operators to quickly differentiate the cause of problems from their effects, thereby ensuring that they can respond quickly to problems and initiate corrective actions in advance to minimize their impact on the service performance.
What the eG Corillian Voyager Monitor Reveals
Voyager Web Presentation
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- Is the Voyager web server available? What are the response times for HTTP/HTTPS requests?
- Are the web pages being served well? Are there an unusual number of errors?
- What is the response time for critical transactions to the web server?
- Is there any unusual activity in the Voyager presentation tier?
- What is the average time taken for processing requests in the presentation tier?
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| Voyager Databases |
- Are the database servers supporting the Voyager system available?
- Is there any unusual locking activity on the database server?
- Are any specific data files growing very fast?
- Are many database requests getting blocked in the database? Why?
- How many transactions are executing on the different databases and is there any deadlock or rollback activity?
- Are the database servers adequately sized?
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End-to-End Service
Monitoring |
- What is the end-to-end response time for the Internet Banking service?
- How long does login take?
- Which step of the service interaction is taking time?
- How much do network latencies contribute to the user-perceived response time?
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Benefits of the eG Corillian Voyager Monitor |
| Proactive detection and prompt reporting of problems ensures that operators know about problems well before customers do; |
| End-to-end monitoring of the performance of the Internet banking service, and accurate pin-pointing of the specific step(s) that are slowing down the service; |
| Automatic, real-time correlation of infrastructure performance to identify where the real problems are – i.e., Network? System? Application? Database? - so service managers can go straight to problem-solving mode without having to spend hours on manual infrastructure triage! |
| Optimize current infrastructure investments by understanding where the real bottlenecks are; hardware and software resources can then be apportioned to better utilize the existing infrastructure. |
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