| Real-time automated root cause analysis of business service problems |
- Distinguishes root cause alerts from effects based on administrator-defined business service topologies
- Alerts relating to effects of problems are automatically downgraded in severity
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- Problems are resolved in minutes instead of hours / weeks
- Every customer (100%) surveyed reported that eG Enterprise helped them reduce the time to identify the root cause of IT infrastructure problems
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| End-to-end business service monitoring |
- Broad coverage - over 10 operating systems, over 85 applications and 5 virtualization platforms
- Essential for end-to-end monitoring and any type of root cause analysis
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- 70% of users surveyed stated that one of the most significant benefits of eG Enterprise was identifying the cause of complex problems that involved multiple domains
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| Proactive alerting before users notice and complain |
- Multiple high and low threshold levels identify issues before they affect service continuity
- Dynamic, self-learning thresholds vary based on time of day for more intelligent usage-based alerting
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- 84% of users surveyed reported that eG Enterprise helped them avoid service outages by identifying problems before end users were affected
- Users surveyed picked real-time monitoring and alerting as the most useful feature of eG Enterprise
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| Single-Agent licensing model |
- One agent per server for monitoring the OS and application mix, regardless of CPU configuration
- Agent automatically discovers and starts monitoring all applications on the server
- Agents can be repurposed for monitoring different applications without new licenses
- An agent running on a separate PC provides "agentless" monitoring for servers and network devices
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- Significantly simplifies product pricing and deployment
- Users surveyed picked single agent monitoring architecture as the second most useful feature of eG Enterprise
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| 100% web-based architecture |
- Browser-based administration, monitoring, and reporting allows for anytime/anywhere monitoring capability
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- Management station and agents can be installed without modifying firewall settings
- Private networks can be monitored from a common monitoring console
- No need for VPNs just for monitoring
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| Detailed application layer models |
- Pinpoints the exact layer - network, application, OS, etc. - where the problem is occurring
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- Increases infrastructure uptime and end user productivity by reducing time to identify true root cause of problems
- Users surveyed selected application layer models with clear problem demarcation as the third most useful feature of eG Enterprise
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| In-N-Out Monitoring™ of virtual infrastructures |
- Monitors not only physical server resource usage given the virtual machines running, but also monitors that resource usage of the virtual machines themselves
- One eG agent license can be used to monitor virtual resource utilization of the top 10 memory and CPU consuming processes across all VMs hosted on a single physical server
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- Provides complete picture of performance and utilization of virtualized assets
- Pinpoints the reasons for VM migration, allowing for prompt corrective action
- Cost effective: agents needed only for physical server(s), not for each VM
- Especially useful for monitoring and troubleshooting Virtual Desktop implementations
- Users surveyed selected In-N-Out Monitoring of virtual infrastructures as the fourth most useful feature of eG Enterprise
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| Web-based historical reports |
- Audit and analyze infrastructure performance on-demand from any point in the infrastructure
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- Identify bottlenecks, monitor SLAs, post mortem analysis, and capacity planning
- Users surveyed selected web based reporting as the fifth most useful feature of eG Enterprise
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| Rapid time to value |
- Ease, speed of deployment and implementation
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- 83% of users surveyed started seeing value within the first month of installing eG Enterprise
- 50% of users surveyed started seeing value in less than one week
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| Responsive, knowledgeable tech support |
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- Users surveyed cited excellent sales and technical support as one of the top 5 reasons for recommending eG Enterprise to a colleague
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