eG Innovations partnered recently with TechValidate, a trusted authority for collection and generation of customer feedback, to conduct a survey of current eG Enterprise users. The questions in this survey covered a broad range of topics related to the IT infrastructure performance monitoring, problem diagnosis and reporting capabilities of the eG Enterprise suite. The key findings of this survey provide real-world validation of the key value propositions of the eG Enterprise suite. These findings confirm that eG Enterprise delivers on its promise of outstanding product performance and excellent return on investment. For more details on the survey's findings,
| eG Enterprise Features |
Value Propositions |
Customer Benefits |
| Real-time automated root cause analysis of business service problems |
- Distinguishes root cause alerts from effects based on administrator-defined business service topologies
- Alerts relating to effects of problems are automatically downgraded in severity
|
- Problems are resolved in minutes instead of hours / weeks
- Every customer (100%) surveyed reported that eG Enterprise helped them reduce the time to identify the root cause of IT infrastructure problems
|
| End-to-end business service monitoring |
- Broad coverage - over 10 operating systems, over 85 applications and 5 virtualization platforms
- Essential for end-to-end monitoring and any type of root cause analysis
|
- 70% of users surveyed stated that one of the most significant benefits of eG Enterprise was identifying the cause of complex problems that involved multiple domains
|
| Proactive alerting before users notice and complain |
- Multiple high and low threshold levels identify issues before they affect service continuity
- Dynamic, self-learning thresholds vary based on time of day for more intelligent usage-based alerting
|
- 84% of users surveyed reported that eG Enterprise helped them avoid service outages by identifying problems before end users were affected
- Users surveyed picked real-time monitoring and alerting as the most useful feature of eG Enterprise
|
| Single-Agent licensing model |
- One agent per server for monitoring the OS and application mix, regardless of CPU configuration
- Agent automatically discovers and starts monitoring all applications on the server
- Agents can be repurposed for monitoring different applications without new licenses
- An agent running on a separate PC provides "agentless" monitoring for servers and network devices
|
- Significantly simplifies product pricing and deployment
- Users surveyed picked single agent monitoring architecture as the second most useful feature of eG Enterprise
|
| 100% web-based architecture |
- Browser-based administration, monitoring, and reporting allows for anytime/anywhere monitoring capability
|
- Management station and agents can be installed without modifying firewall settings
- Private networks can be monitored from a common monitoring console
- No need for VPNs just for monitoring
|
| Detailed application layer models |
- Pinpoints the exact layer - network, application, OS, etc. - where the problem is occurring
|
- Increases infrastructure uptime and end user productivity by reducing time to identify true root cause of problems
- Users surveyed selected application layer models with clear problem demarcation as the third most useful feature of eG Enterprise
|
| In-N-Out Monitoring™ of virtual infrastructures |
- Monitors not only physical server resource usage given the virtual machines running, but also monitors that resource usage of the virtual machines themselves
- One eG agent license can be used to monitor virtual resource utilization of the top 10 memory and CPU consuming processes across all VMs hosted on a single physical server
|
- Provides complete picture of performance and utilization of virtualized assets
- Pinpoints the reasons for VM migration, allowing for prompt corrective action
- Cost effective: agents needed only for physical server(s), not for each VM
- Especially useful for monitoring and troubleshooting Virtual Desktop implementations
- Users surveyed selected In-N-Out Monitoring of virtual infrastructures as the fourth most useful feature of eG Enterprise
|
| Web-based historical reports |
- Audit and analyze infrastructure performance on-demand from any point in the infrastructure
|
- Identify bottlenecks, monitor SLAs, post mortem analysis, and capacity planning
- Users surveyed selected web based reporting as the fifth most useful feature of eG Enterprise
|
| Rapid time to value |
- Ease, speed of deployment and implementation
|
- 83% of users surveyed started seeing value within the first month of installing eG Enterprise
- 50% of users surveyed started seeing value in less than one week
|
| Responsive, knowledgeable tech support |
|
- Users surveyed cited excellent sales and technical support as one of the top 5 reasons for recommending eG Enterprise to a colleague
|
Contact
