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Citrix SCOM Management Pack

Unified monitoring of Citrix and non-Citrix infrastructures from within Microsoft SCOM

Ensuring Successful, Fast and Uninterrupted Citrix Delivery

Microsoft SCOM Management Pack: eG Enterprise

Citrix XenApp and XenDesktop are among the most performance sensitive applications in enterprise networks today. Even a small performance problem can result in loss of productivity and frustration for users. Proactive monitoring and rapid diagnosis of performance issues are critical to Citrix application and desktop virtualization success.

Microsoft System Center Operations Manager (SCOM) provides visibility into the Microsoft Windows servers hosting the Citrix services, and other infrastructure services like Active Directory and profile servers. However, multiple management packs are required for monitoring the different Citrix tiers (XenApp, XenDesktop, XenServer, NetScaler, etc.), virtualization platform (VMware, Nutanix, etc.), databases, storage and other non-Microsoft tiers.

Citrix Management Pack Options

To extend Microsoft SCOM's monitoring capabilities for Citrix tiers, administrators have only two options:


Citrix SCOM Management Pack for XenApp and XenDesktop (formerly Comtrade) is bundled with Citrix XenApp and XenDesktop Platinum edition with active Subscription Advantage (SA) or Software Maintenance (SWM). Organizations that have not deployed the Platinum edition cannot use this management pack unless they upgrade their installation to the Platinum edition.

eG Innovations

eG Universal Management Pack for SCOM, included with the eG Enterprise performance monitoring suite, augments Microsoft SCOM with the ability to monitor, alert and report on the Citrix tiers of the infrastructure. Organizations that have deployed Citrix XenApp and XenDesktop Advanced and Enterprise editions can use this Microsoft SCOM add-on to enable monitoring, diagnosis and reporting of the Citrix tiers from the Microsoft SCOM console.


Why Choose the eG Universal Management Pack for Citrix Performance Monitoring?

  • SCOM Management Pack - Citrix
    In-Depth Monitoring for All Citrix Tiers

    Developed from years of experience working with many of the largest deployments of Citrix technologies, eG Enterprise embeds the domain expertise to collect and report the most critical performance metrics from all the Citrix tiers (XenApp, XenDesktop, XenMobile, XenServer, NetScaler, StoreFront, Licensing Server, Provisioning Server, etc.), and makes them available directly within the SCOM console.

    From the SCOM console, administrators can track whether Citrix logons are working well, end-user latency is within acceptable limits, any of the Citrix servers is having unusually high number of sessions, whether any application running on the server is causing a CPU/memory shortfall, and more.

  • Monitoring Cloud Performance using eG Enterprise
    Auto-Discover Citrix Topology within SCOM Console
    • The eG Universal Management Pack automatically discovers your entire Citrix infrastructure and generates intuitive topology diagrams on the SCOM console
    • Easy drill-downs allow administrators to look at the health of each Citrix component and further delve into individual layers and metrics
    • Health explorer views in the SCOM console provide insights into the value of each performance metric and recommendations for problem resolution
  • SCOM Management Pack for Citrix
    End-to-End Monitoring of Citrix and Non-Citrix Infrastructures

    Investing in multiple vendor-specific management packs (such as one for Citrix, one for VMware, one for Oracle, etc.) exponentially increases the cost and complexity of managing and deploying individual management packs.

    • The eG Universal Management Pack is the only SCOM management pack that delivers complete monitoring for heterogeneous and multi-platform environments
    • Administrators can see the real-time state of all the Citrix supporting infrastructure, including VMware, Nutanix, storage, databases, networks, etc.—all directly from the SCOM console itself

    See supported applications »

  • eG Enterprise Universal Management Pack for SCOM
    Correlated Citrix Performance Alerts in SCOM

    Correlated Citrix performance alerts from eG Enterprise within the SCOM console enable you to focus on troubleshooting the root cause of problems.

    • Alert severity levels in SCOM reflect the priorities of problems
    • Bi-directional integration allows administrators to close eG Enterprise alerts from inside the SCOM console
    • The self-learning auto-baselines in eG Enterprise ensure that triggered alerts are intelligent and actionable, thus eliminating false positives
    • In a single click on the SCOM console, you can easily drill down into the eG Enterprise console for context-relevant monitoring, detailed diagnosis, and advanced reporting
  • Citrix Management Pack for SCOM from eG Enterprise
    Infrastructure-Wide Automatic Root Cause Diagnosis
    • eG Enterprise discovers interdependencies between infrastructure tiers, correlates performance data, and automatically pinpoints the root cause of performance problems
    • Extensive pre-built Citrix and VDI reports are available in eG Enterprise for trend analysis, capacity planning, infrastructure optimization, auditing and management reporting


  • Make the SCOM console a truly unified solution for performance monitoring, alerting, diagnosis and reporting
  • Monitor Citrix, Microsoft and other applications together using a single management pack
  • Eliminate the cost and complexity of deploying and managing multiple management packs from different vendors
  • Streamline IT operations and achieve faster problem diagnosis and resolution
  • Citrix administrators can quickly access eG Enterprise for deeper performance analysis and root cause diagnosis

Comparison with Citrix-Provided SCOM Management Packs

Capabilities Citrix SCOM Management Pack
for XenApp and XenDesktop
eG Universal Management Pack for SCOM
End-to-End Infrastructure Monitoring   Enables SCOM to monitor the Citrix tiers of the infrastructure. However, to obtain an end-to-end view, additional management packs are necessary for the non-Citrix tiers (e.g., VMware, Oracle, Nutanix, storage, etc.).   Single management pack that consolidates monitoring of heterogeneous infrastructures (Citrix and non-Citrix tiers) within SCOM. No need to invest in multiple management packs from different vendors.
Citrix User Experience Monitoring Focused on exposing just the available Citrix metrics on the SCOM console. Does not offer any simulated user experience monitoring capability. Provides real user experience monitoring and synthetic monitoring (includes logon simulation and full lifecycle simulation of a Citrix session).
Built-in Correlation Intelligence and Root Cause Diagnosis Reports raw metrics in the SCOM console, relying on SCOM to perform any analysis of the metrics. Applies intelligent baselining, correlation and root cause diagnosis to the metrics before they are passed to SCOM. This allows for more reliable and trustworthy alerts in SCOM.

Why eG? One Monitor to Manage All of IT.

eG Innovations delivers a robust, reliable and extremely valuable solution to deliver maximum uptime and user satisfaction. Pre-emptive alerting helps us to address performance issues immediately before they affect system and application availability.

Mike Montano
Senior Manager, Allscripts


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