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eG Enterprise-on-Tap

Monitoring Your Infrastructure On-Demand

If you are facing a performance problem and want to troubleshoot it, or you need visibility into how your critical business services are performing, or you want historical reports about the performance of your key servers and applications, you no longer have to wait for days to get the procurement done, to have servers available for the monitoring system, to have the database server configured to host the monitoring system's data store, and then to have the monitoring system installed.

Leveraging the power of cloud computing and the Web, eG Enterprise-on-Tap makes the industry leading eG Enterprise solution available as an on-demand service that can be provisioned in minutes. You no longer need to have dedicated hardware to host the management system, nor do you need to spend the time and effort installing and configuring the monitoring system.

The Service Architecture

Using eG Enterprise's 100% web-based architecture, eG Enterprise-on-Tap makes performance and configuration monitoring available to you a service over the Web. You only install eG's lightweight software agents on key servers in your network (agentless monitoring options are also available). These agents begin communicating with eG's cloud-hosted management server and start monitoring your infrastructure. eG Enterprise-on-Tap includes all the capabilities of the eG Enterprise Suite, so you can monitor any of the 150+ applications, 10+ operating systems, and 9 virtualization platforms that eG Enterprise supports. For a complete list of supported platforms, please click here>>.

Within a few minutes of setting up the agents, you can start seeing performance statistics for your key servers, network devices, and applications. Using a web browser, you can access hundreds of network, server and application performance reports in real-time, from anywhere, at any time. You can use this service to monitor your key servers only, your business critical applications, or your entire infrastructure end-to-end.

The above figure depicts how the agent to manager communication works. The salient features of this architecture are:

Open and secure communication architecture:

• 100% web-based: All the communication between the agent and the manager is using HTTP/HTTPS - i.e., over port 80/443.
• One-way connection initiation only (from the agents): All the communications between the agent and manager are initiated by the agent (i.e., the manager never initiates a connection to the agent). Hence, the agent does not listen on any TCP ports for requests. This minimizes the security risk to the systems on which the agents are deployed.
• Firewall-friendly architecture: Since all the communication is web-based, and since the agent initiates all communications to the manager, as long as users within your network can browse the web from the systems on which the eG agents are deployed, the eG agents will be able to communicate with the eG manager without needing any additional firewall configuration.

Support for multi-tenancy and monitoring multiple private networks:

Support for multi-tenancy is built in. Users receive personalized logins and they can only view the status of their infrastructure. When supporting multi-tenancy, it is imperative that the monitoring system supports monitoring of multiple private networks using the same web console. Since the eG agent initiates all the communications, the eG Enterprise-on-Tap even supports servers that are assigned private IP addresses, and networks that are behind network address translation (NAT) devices. That is, you do not have to have your servers on the Internet to use this service - the servers can be in your Intranet.

Does not involve business sensitive information:

The eG agents collect performance statistics pertaining to the target servers/devices. Metrics such as the users who are currently logged into the virtual desktops, resource utilization of the each user on the virtual desktops, the availability and responsiveness of the Xen DDC, etc., are reported by the agent to the management console. The eG Enterprise suite does not monitor business-related information (credit card information, etc.), and the information transmitted between the agent and the manager can be audited by the IT administrators at any time, using packet sniffers.

Secure, authenticated access:

Your data is securely maintained and all accesses to the service are authenticated. Only you have access to metrics, alerts, and reports from your infrastructure.