| 1 |
Installation |
- Simple, straight-forward installation process
- Less than 30 minutes to install the manager
- Less than 5 minutes to install the agent
- Choice of Oracle or MS SQL as database backend
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| 2 |
Configuration |
- Completely web based
- Capability to turn on and off specific monitors from a web console
- Configurable monitoring frequencies
- Global as well as specific configuration settings
- Automatic database maintenance
- Auto-discovery of networks and applications
- Ability to set multi-level thresholds for individual metrics
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| 3 |
Licensing |
- Simple, single agent licensing – agent licenses based on IP addresses monitored
- Same agent license for all supported operating systems
- Multiple applications executing on the same host can be managed using one agent
- A single external agent can monitor multiple network devices
- No difference in licensing between external and internal agents
- Agent licenses not tied to hardware capabilities of the server monitored
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| 4 |
Analysis |
- Ability to automatically compute thresholds for collected metrics using historical information
- Daily, weekly, and monthly trends for all the collected metrics
- Automatic triage using application inter-dependencies to determine root-cause of problems
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| 5 |
User Management |
- Personalized views and alarms
- User management integrated with Active Directory
- Assign roles for individual users
- Subscription-based user management
- Customizable, automatic subscription expiry alerts
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| 6 |
Alerting |
- Configurable email / web / SMS alerts
- Ability to generate SNMP traps that can be received by any SNMP manager
- Out of the box integration with trouble ticketing solutions like Remedy Action Request System
- Real time and historical analysis of alarms
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| 7 |
Monitoring |
- Completely web-based
- Layer model for clear problem demarcation
- Integrated monitoring of network, systems, and applications
- Single-click diagnosis of problems
- Real-time graphs
- Service topology views showing the entire data flow end to end
- Ability to generate detailed measures upon occurrence of problems, to facilitate quick and easy root-cause diagnosis
- Knowledge sharing for increased efficiency of operations staff
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| 8 |
Measurement Capability |
- System Monitoring: CPU utilization, Free memory, Scan rate, Disk utilization, Disk read/write rates for Solaris, Linux, Windows NT/2000, AIX, and HPUX platforms
- Process Monitoring: No. of processes, CPU utilization for the processes, Memory utilization for the processes
- Windows Service Monitoring: Availability of specific Windows services
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- Network Monitoring: Network latency, Packet loss monitoring for any IP device
- Network Traffic Monitoring: Monitoring of packet rate in and out for each interface for routers, switches, hubs
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- External Web monitoring: Server availability and response time monitoring from an external perspective
- External Email Monitoring: Monitoring of SMTP/POP3/IMAP server availability, round-trip time for email from a user perspective
- External FTP Monitoring: Monitoring of server availability, response time for GET and PUT operations
- External DNS and LDAP Monitoring: Server availability and response time monitoring from an external perspective
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- Detailed Monitoring of All Applications of a Service:
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| 9 |
Graphing |
- Real-time graphing over the web (1hr, any duration graphs)
- Manual overlay of multiple measurements on the same graph for correlation
- Single click printing of graphs
- Summary graphs showing percentage of compliance with threshold for any metric
- Hourly, daily, and monthly trend graphs for any collected measure
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| 10 |
Reporting |
- Facilitates saving of key reports for future reference
- Single-click printing of reports
- Executive reports for analyzing the health of individual IT infrastructure components
- Detailed operation reports quantifying network, system, applications, and service performance
- Per user, per server customization of reported metrics
- Cross correlation and display of metrics across components
- Snapshot reports for rapid post-mortem analysis and trouble-shooting
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| 11 |
Remote Control Actions |
- Allows users to remotely control servers from a web browser and issue commands that are locally executed on the servers
- Can be performed from anywhere, anytime
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| 12 |
SSL Support |
- Secure communication between the eG manager and agents
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| 13 |
Extensibility |
- Create new models for new/custom applications and network elements using the Integration Console
- Add new tests to enhance the eG agents with new monitoring capabilities
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| 14 |
Robustness |
- Auto-upgradable agents
- Self monitoring and recovery of the eG manager and agents
- Automatic recovery from manager/agent communication problems
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