Function     Features 1 Installation Simple, straightforward installation process Less than 30 minutes to install the manager Less than 5 minutes to install the agent Choice of Oracle or MS SQL as database backend 2 Configuration Completely web-based Capability to turn on and off specific tests from web console Configurable test frequencies Global as well as specific configuration settings Automatic database maintenance Auto-discovery of networks and applications Ability to set multi-level thresholds for individual measurements 3 Licensing Simple, single agent licensing – agent licenses based on IP addresses monitored Same agent license for all supported operating systems Multiple applications executing on the same host can be managed using one agent A single external agent can monitor multiple network devices No difference in licensing between external and internal agents Agent licenses not tied to hardware capabilities 4 Analysis Ability to automatically compute thresholds for collected metrics using historical information Daily, weekly, and monthly trending of all collected metrics Automatic triage using application inter-dependencies to determine root-cause of problems 5 User Management Personalized views and alarms Subscription-based user management Customizable, automatic subscription expiry alerts 6 Alerting Configurable email / web / SMS alerts Ability to generate SNMP traps that can be received by any SNMP manager Out of the box integration with trouble ticketing solutions like Remedy Action Request System Real time and historical analysis of alarms 7 Monitoring Completely web-based Layer model for clear problem demarcation Integrated monitoring of network, systems, and applications Single-click diagnosis from alarm window Real-time graphs Application topology views Ability to generate detailed measures upon occurrence of problems, to facilitate quick and easy root-cause diagnosis Knowledge sharing for increased efficiency of operations staff 8 Measurement Capability System Monitoring: CPU utilization, Free memory, Scan rate, Disk utilization, Disk read/write rates for Solaris, Linux, Windows NT/2000, AIX, and HPUX platforms Process Monitoring: No. of processes, CPU utilization for the processes, Memory utilization for the processes Windows Service Monitoring: Availability of specific Windows services Network Monitoring: Network latency, Packet loss monitoring for any IP device Network Traffic Monitoring: Monitoring of packet rate in and out for each interface for routers, switches, hubs External Web monitoring: Server availability and response time monitoring from an external perspective External Email Monitoring: Monitoring of SMTP/POP3/IMAP server availability, round-trip time for email from a user perspective External FTP Monitoring: Monitoring of server availability, response time for GET and PUT operations External DNS and LDAP Monitoring: Server availability and response time monitoring from an external perspective Detailed Monitoring of All Applications of a Service: Web Servers Web Application Servers LDAP Servers Database Servers E-Mail Servers Microsoft .NET Servers DNS Servers Network Devices Firewalls Load Balancers Backup Servers Messaging Servers VMware virtual Servers Citrix MetaFrame Servers, and others 9 Graphing Real-time graphing over the web (1hr, any duration graphs) Manual overlay of multiple measurements on the same graph for correlation Single click printing of graphs Summary graphs showing percentage of compliance with threshold for any metric Hourly, daily, and monthly trend graphs for any collected measure 10 Reporting Facilitates saving of key reports for future reference Single-click printing of reports Executive reports for analyzing the health of individual IT infrastructure components Detailed operation reports quantifying network, system, applications, and service performance Per user, per server customization of reported metrics Cross correlation and display of metrics across components Snapshot reports for rapid post-mortem analysis and trouble-shooting 11 Remote Control Actions Allows users to remotely control servers from a web browser and issue commands that are locally executed on the servers Can be performed from anywhere, anytime 12 SSL Support Secure communication between the eG manager and agents 13 Extensibility Create new models for new/custom applications and network elements using the Integration Console Add new tests to enhance the eG agents with new monitoring capabilities 14 Robustness Auto-upgradable agents Self monitoring and recovery of the eG manager and agents Automatic recovery from manager/agent communication problems