Summary of eG Enterprise Features

Overview
Business Service Management
Value Propositions
Features Summary
Platforms
Management Console
Alarm Manager
Configuration & Change Manager
Virtual Appliance
Cloud Ready Monitoring
MSP Ready Monitoring
ITIL© Adoption using eG
Whitepapers
Press
Awards
Presentations
Success Stories
Demo
 
 
 
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  Function     Features
1 Installation
  • Simple, straight-forward installation process
  • Less than 30 minutes to install the manager
  • Less than 5 minutes to install the agent
  • Choice of Oracle or MS SQL as database backend
2 Configuration
  • Completely web based
  • Capability to turn on and off specific monitors from a web console
  • Configurable monitoring frequencies
  • Global as well as specific configuration settings
  • Automatic database maintenance
  • Auto-discovery of networks and applications
  • Ability to set multi-level thresholds for individual metrics
3 Licensing
  • Simple, single agent licensing – agent licenses based on IP addresses monitored
  • Same agent license for all supported operating systems
  • Multiple applications executing on the same host can be managed using one agent
  • A single external agent can monitor multiple network devices
  • No difference in licensing between external and internal agents
  • Agent licenses not tied to hardware capabilities of the server monitored
4 Analysis
  • Ability to automatically compute thresholds for collected metrics using historical information
  • Daily, weekly, and monthly trends for all the collected metrics
  • Automatic triage using application inter-dependencies to determine root-cause of problems
5 User Management
  • Personalized views and alarms
  • User management integrated with Active Directory
  • Assign roles for individual users
  • Subscription-based user management
  • Customizable, automatic subscription expiry alerts
6 Alerting
  • Configurable email / web / SMS alerts
  • Ability to generate SNMP traps that can be received by any SNMP manager
  • Out of the box integration with trouble ticketing solutions like Remedy Action Request System
  • Real time and historical analysis of alarms
7 Monitoring
  • Completely web-based
  • Layer model for clear problem demarcation
  • Integrated monitoring of network, systems, and applications
  • Single-click diagnosis of problems
  • Real-time graphs
  • Service topology views showing the entire data flow end to end
  • Ability to generate detailed measures upon occurrence of problems, to facilitate quick and easy root-cause diagnosis
  • Knowledge sharing for increased efficiency of operations staff
8 Measurement Capability
  • System Monitoring: CPU utilization, Free memory, Scan rate, Disk utilization, Disk read/write rates for Solaris, Linux, Windows NT/2000, AIX, and HPUX platforms
  • Process Monitoring: No. of processes, CPU utilization for the processes, Memory utilization for the processes
  • Windows Service Monitoring: Availability of specific Windows services
  • Network Monitoring: Network latency, Packet loss monitoring for any IP device
  • Network Traffic Monitoring: Monitoring of packet rate in and out for each interface for routers, switches, hubs
  • External Web monitoring: Server availability and response time monitoring from an external perspective
  • External Email Monitoring: Monitoring of SMTP/POP3/IMAP server availability, round-trip time for email from a user perspective
  • External FTP Monitoring: Monitoring of server availability, response time for GET and PUT operations
  • External DNS and LDAP Monitoring: Server availability and response time monitoring from an external perspective
9 Graphing
  • Real-time graphing over the web (1hr, any duration graphs)
  • Manual overlay of multiple measurements on the same graph for correlation
  • Single click printing of graphs
  • Summary graphs showing percentage of compliance with threshold for any metric
  • Hourly, daily, and monthly trend graphs for any collected measure
10 Reporting
  • Facilitates saving of key reports for future reference
  • Single-click printing of reports
  • Executive reports for analyzing the health of individual IT infrastructure components
  • Detailed operation reports quantifying network, system, applications, and service performance
  • Per user, per server customization of reported metrics
  • Cross correlation and display of metrics across components
  • Snapshot reports for rapid post-mortem analysis and trouble-shooting
11 Remote Control Actions
  • Allows users to remotely control servers from a web browser and issue commands that are locally executed on the servers
  • Can be performed from anywhere, anytime
12 SSL Support
  • Secure communication between the eG manager and agents
13 Extensibility
  • Create new models for new/custom applications and network elements using the Integration Console
  • Add new tests to enhance the eG agents with new monitoring capabilities
14 Robustness
  • Auto-upgradable agents
  • Self monitoring and recovery of the eG manager and agents
  • Automatic recovery from manager/agent communication problems


 
eG Enterprise Features                                eG Enterprise Features Summary
Overview Value Propositions Platforms Supported