Converged Application & Infrastructure Performance Monitoring

eG Enterprise: Key Capabilities and Monitoring Functionalities

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Solving the Toughest IT Problem:
Why is My Application Slow?

The toughest IT performance issue facing administrators today is user complaining that "my application is slow." The cause of the problem could be in the application code, application stack, middleware, database, or in the infrastructure (cloud, network, storage, etc.).

While application performance monitoring provides code-level visibility, infrastructure performance monitoring is required to diagnose infrastructure issues. eG Enterprise is a converged application and infrastructure performance monitoring solution that provides proactive monitoring, detailed diagnosis and intelligent analytics to help IT managers monitor and manage their business-critical IT applications and infrastructure.

With eG Enterprise, IT managers can:

  • Proactively detect user experience issues before customers are impacted
  • Trace business transactions and isolate the cause of application slowness
  • Get code-level visibility to identify inefficient application code and slow database queries
  • Automatically map application dependencies within the infrastructure to pinpoint the root cause of the problem
  • Monitor all parts of the application environment from code to bare metal and from container to cloud – from a single pane of glass
Application Performance Monitoring capabilities from eG Enterprise covers the entire IT infrastructure

The below table summarizes the key capabilities of eG Enterprise for converged application and infrastructure monitoring.

Focus Capability Details
Digital Experience Monitoring Synthetic Monitoring
  • Simulate user sessions to key business services and measure end-user experience
  • Monitor availability and performance of websites/web applications 24x7
  • Test with simulated user transactions to establish baselines of web performance
  • Proactively get alerted to user experience issues before business impact
  • Measure user experience even when no real users are accessing the application
  • Benchmark user experience metrics and compare with different locations

Key performance questions answered:

  • Are the critical business applications available to handle user requests?
  • What is the total response time for a typical user access to a business-critical service?
  • Which web pages/URLs are slow or failing?
  • Are there specific times of day when the slowness occurs?
  • How does the performance vary depending on the geographic location from which the user is connecting?
Real User Monitoring
  • Monitor user experience of end-users in real time as they access a website or web application
  • Pinpoint which users from which are impacted by poor application performance
  • Track user satisfaction using industry standard Apdex score
  • Monitor page load times and proactively get alerted to slowdowns, JavaScript errors, and downtime
  • Break down page load time into browser initial request, network time, server time, content download time and browser response time
  • Identify slowdown due to DOM download, high DNS lookup time or TCP connection time
  • View the breakdown of all page resources to gauge the impact of JavaScript, CSS, and images, as well as third-party content such as ads, social, and analytics
  • Monitor real user experience of base pages, iFrames and Ajax pages
  • Analyze traffic to web pages and identify traffic peaks
  • Slice and dice historical data to view user experience metrics by end-user device, by browser, by website, by page type, by page group, by city, by region, and so on

Key performance questions answered:

  • What are the top 5 poorly performing page groups?
  • Where is most of the traffic coming from—which city, country, browser, device type (mobile/desktop/tablet)?
  • Geo performance: Are certain locations slower versus others?
  • Are my users satisfied, tolerating or frustrated?
  • Did a site slowdown coincide with a peak in traffic?
  • Which page types are most impacted and performing poorly: base page, Ajax, iframe?
  • Are users seeing any JavaScript errors and on which pages?
  • When a page is slow is the issue due to the client, or server, or network, or content?
Application Code-Level Visibility Application Transaction Tracing
  • Perform distributed transaction tracing for application transactions all the way through the application framework to the database and back
  • Perform tracing without requiring any changes to the application code
  • Tag-and-follow tracing enables seamless tracking of transactions as they pass through multi-tiered application stacks
  • Support Java and Microsoft .NET based applications
  • View on intuitive visual topology map the application runtime path for each request and the processing time spent at each tier
  • Isolate problematic Java/.NET code that is causing errors or exceptions
  • Identify methods that are responsible for high request processing time
  • Drill down to the specific database query that is responsible for database slowness
  • Track down specific HTTP, JMS, WCF or web services calls that are slow
  • Quantify enterprise application responsiveness by tracking calls to SAP JCO, Jolt and other application APIs
  • For .NET applications, monitor if ADO.NET or ODP.NET requests to the database are slow
  • Monitor transactions from both web browsers and native mobile applications

Key performance questions answered:

  • What URLs are being accessed and what are their response times?
  • Are any transactions having errors?
  • Which transaction is slow to respond and why?
  • Is slowness due to a code-level issue, query-level issue or slow remote call execution?
  • Which part of the application code is taking high processing time?
  • Which query is executing slowly?
Application Runtime Environment Monitoring JVM Monitoring and .NET CLR Monitoring
  • Track JVM/CLR CPU utilization and easily identify high CPU consuming threads
  • Monitor heap and non-heap memory usage (growing memory utilization can indicate memory leak and out-of-memory errors)
  • Monitor JVM/CLR uptime statistics and whether restarts are occurring unexpectedly
  • Identify class names that are memory leak suspects
  • Uncover deadlocked and blocked threads, and easily isolate the Java class, method or object that is causing these issues
  • Look up the stack trace to pinpoint the exact line of code encountering an error or exception. See real-time as well as historical data.
  • Identify times when garbage collection is taking too long and adversely affecting Java application performance

Key performance questions answered:

  • Is there any runaway thread hogging the CPU?
  • Which line of code is it executing, in which class, and which method?
  • Is the JVM/CLR heap and non-heap memory sized correctly?
  • Are there any out-of-memory-exceptions or memory leaks?
  • When does garbage collection happen, and how much memory is freed up each time?
  • Are there any thread deadlocks causing application processing to hang?
Application Server Monitoring Web Container Monitoring (JBoss, WebLogic, WebSphere, Tomcat, IIS, etc.)
  • Monitor the number of incoming requests by each connector
  • Monitor the connections available in the DataSource connection pool
  • Track how long each servlet takes for execution
  • Measure invocation, execution, creation, removal metrics for each EJB
  • Identify if the EJB thread pool is sized correctly
  • Diagnose any waiting threads in JCA Connection Pools
  • Track JDBC connectivity and the requests waiting to be processed

Key performance questions answered include:

  • Is the EJB thread pool sized correctly?
  • Are there too many requests coming into the web server?
  • Are any connections being dropped?
  • Are there any connection leaks in JDBC connectivity?
  • Are there enough threads to process incoming requests?
  • Are Java servlets executing within acceptable processing thresholds?
  • Are messages waiting too long in the queue to get processed?
  • Is a backlog accumulating on a particular JMS queue or topic?
  • Are transactions waiting for connections from the connection pool? Is it sized optimally?
Supporting Infrastructure Monitoring Middleware, Databases, Virtualization, Containers, Network Monitoring
  • Server
  • Operating system
  • Virtual machines and hypervisors
  • Containers and orchestration platforms
  • Databases
  • Web servers
  • Messaging servers
  • Enterprise Service Bus
  • Active Directory/ DNS/DHCP
  • Cloud infrastructure
  • Network devices (routers, switches, firewalls, load balancers)
  • Storage systems
  • Virtual desktop infrastructure

eG Enterprise enables IT teams to monitor all these IT infrastructure components in context of application performance. Get converged visibility of apps and infra from a single pane of glass. Key performance questions answered include:

  • Is a physical/virtual server running out of resources?
  • Are there any network delays, packet drops or bandwidth congestions?
  • Is there any authentication issue in Active Directory?
  • Is the database incorrectly sized or designed?
  • Are there any connection leaks in JDBC connectivity?
  • Are there any storage IO hotspots?
  • Is there a problem on container creation due to resource constraints?
  • Are cloud services healthy and working fine? Is there any cloud outage affecting application performance?
Analytics & Reporting Root-Cause Diagnosis and Right-sizing/ Optimization
  • Auto-discover and visualize application dependencies with underlying infrastructure
  • Auto-construct a service topology with the application and supporting infrastructure
  • Auto-correlate performance alerts across applications and infrastructure tiers for root cause diagnosis; enhance service uptime and performance and reduce mean time to repair
  • Automatically baseline performance metrics using machine learning
  • Automatically track configuration changes to applications, operating system, devices to see if an config change is impacting application performance
  • Leverage out-of-the-box and custom reports (historical analysis, comparison, optimization, right-sizing)

For more information of eG Enterprise, visit:

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  • Works on cloud environments, hybrid-cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring applications, digital workspaces and IT infrastructures
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