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eG Enterprise: A Competitive Edge for Citrix Service Providers (CSP)

Achieve end-to-end Citrix performance visibility and maximum customer satisfaction

Cost-Effective Performance Monitoring for Citrix Service Providers

Delighted customers and enthusiastic references are the basis of high renewal rates and new wins for Citrix Service Providers (CSP). End-user satisfaction depends on fast logins, short application launch times and low screen refresh latencies for Citrix services on XenApp and XenDesktop platforms.

In order to maintain peak user productivity and satisfaction, CSPs need to prevent potential issues before users notice. Accomplishing this without adding more operations staff is key to reducing cost and management overhead.


The top challenge faced by Citrix Service Providers is ensuring every aspect of the Citrix infrastructure-networking, StoreFront, datastore, hypervisors, storage, Citrix tiers and all the applications or desktop—are working well. Focusing only on the usage of CPU, memory or disk resources is no longer sufficient. Multiple point solution for each infrastructure component is not cost-effective.

CSPs need a single unified solution for Citrix performance monitoring, diagnosis and reporting that correlates performance data from all layers of the infrastructure and identifies the root cause automatically.




Why eG? One Monitor to Manage All of IT.

With eG Enterprise, we can understand our whole IT infrastructure end-to-end, eliminate issues quickly, and ensure optimum performance. This is putting us one step ahead of our customers and we are now in full control of the user experience.

Roberto Trombino
Technical Team Lead, Partner Solutions


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