Delighted customers and enthusiastic references are the basis of high renewal rates and new wins for Citrix Service Providers (CSP). End-user satisfaction depends on fast logins, short application launch times and low screen refresh latencies for Citrix services on XenApp and XenDesktop platforms.
In order to maintain peak user productivity and satisfaction, CSPs need to prevent potential issues before users notice. Accomplishing this without adding more operations staff is key to reducing cost and management overhead.
The top challenge faced by Citrix Service Providers is ensuring every aspect of the Citrix infrastructure-networking, StoreFront, datastore, hypervisors, storage, Citrix tiers and all the applications or desktop—are working well. Focusing only on the usage of CPU, memory or disk resources is no longer sufficient. Multiple point solution for each infrastructure component is not cost-effective.
CSPs need a single unified solution for Citrix performance monitoring, diagnosis and reporting that correlates performance data from all layers of the infrastructure and identifies the root cause automatically.
Prevention or early detection of issues before they impact customers is critical for Citrix Service Providers. eG Enterprise is a 360-degree performance monitoring solution that enables you to:
One of the main question Citrix Service Providers need an answer for is: “Is the problem with Citrix or elsewhere?” eG Enterprise includes advanced correlative intelligence that automatically analyzes performance data from across the infrastructure-Citrix XenApp and XenDesktop farms, network, physical and virtual servers, and storage systems-to pinpoint the exact root cause of Citrix issues.
eG Enterprise is a Citrix Ready certified monitoring solution that gives managed service providers (MSPs) the ability to deliver delegated rights to multiple customers, so that each can only view data related to its own infrastructure:
Citrix CSPs and MSPs focus on optimizing their infrastructures to reduce resource costs. eG Enterprise delivers a clear line of sight into where, when, and how compute, memory, storage and network resources are consumed for effective capacity planning.
“With eG Enterprise, we can understand our whole IT infrastructure end-to-end, eliminate issues quickly, and ensure optimum performance. This is putting us one step ahead of our customers and we are now in full control of the user experience. ”