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Citrix SCOM Management Pack

Unified monitoring of Citrix and non-Citrix infrastructures from within Microsoft SCOM

Ensuring Successful, Fast and Uninterrupted Citrix Delivery

SCOM Management pack from eG Enterprise

Citrix XenApp and XenDesktop are among the most performance sensitive applications in enterprise networks today. Even a small performance problem can result in loss of productivity and frustration for users.

Microsoft System Center Operations Manager (SCOM) is widely used by organizations to get visibility into the Microsoft Windows servers hosting the Citrix services, and other infrastructure services like Active Directory and profile servers. However, SCOM does not have native monitoring support for Citrix technologies:

Multiple SCOM management packs have to be deployed for monitoring the different Citrix tiers (XenApp, XenDesktop, XenServer, NetScaler, etc.), virtualization platform, databases, storage etc.

Citrix Management Pack Options


To extend Microsoft SCOM's monitoring capabilities for Citrix tiers, administrators had the option of using the Citrix SCOM Management Pack for XenApp and XenDesktop (formerly Comtrade) that was bundled with Citrix XenApp and XenDesktop Platinum edition. However, these management packs have now been deprecated. So organizations can no longer rely on them.

eG Innovations

The eG Universal Management Pack for SCOM augments Microsoft SCOM with the ability to monitor, alert and report on the Citrix tiers of the infrastructure. Organizations can use this Microsoft SCOM add-on to enable monitoring, diagnosis and reporting of all of the Citrix stack and the supporting infrastructure from the Microsoft SCOM console itself.

Citrix Management Pack for SCOM from eG Enterprise

Why Choose the eG Universal Management Pack for Citrix Performance Monitoring?


Comparison with Citrix-Provided SCOM Management Packs

Capabilities Deprecated Citrix SCOM Management Pack
for XenApp and XenDesktop
eG Universal Management Pack for SCOM
End-to-End Infrastructure Monitoring   Enables SCOM to monitor the Citrix tiers of the infrastructure. However, to obtain an end-to-end view, additional management packs are necessary for the non-Citrix tiers (e.g., VMware, Oracle, Nutanix, storage, etc.).   Single management pack that consolidates monitoring of heterogeneous infrastructures (Citrix and non-Citrix tiers) within SCOM. No need to invest in multiple management packs from different vendors.
Citrix User Experience Monitoring Focused on exposing just the available Citrix metrics on the SCOM console. Does not offer any simulated user experience monitoring capability. Provides real user experience monitoring and synthetic monitoring (includes logon simulation and full lifecycle simulation of a Citrix session).
Built-in Correlation Intelligence and Root Cause Diagnosis Reports raw metrics in the SCOM console, relying on SCOM to perform any analysis of the metrics. Applies intelligent baselining, correlation and root cause diagnosis to the metrics before they are passed to SCOM. This allows for more reliable and trustworthy alerts in SCOM.

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Why eG? One Monitor to Manage All of IT.

eG Innovations delivers a robust, reliable and extremely valuable solution to deliver maximum uptime and user satisfaction. Pre-emptive alerting helps us to address performance issues immediately before they affect system and application availability.

Mike Montano
Senior Manager, Allscripts


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