In a recent IT Briefcase interview, eG Innovations’ Director of Product Marketing John Worthington discussed how converged application and infrastructure performance management can be leveraged effectively across the IT service lifecycle. Here’s an excerpt:
Q: What is Converged Application and Infrastructure Performance Management?
A: Converged application and infrastructure performance management provides a single integrated view into end-to-end IT services. It reaches all the different infrastructure platforms, dives deep into applications and enables rapid, proactive diagnosis and resolution of end user performance issues. The factors that affect performance today are far too varied and interdependent for even the most talented teams to manage without cross-silo intelligence. A converged application and infrastructure performance monitoring approach addresses these challenges by providing a single, integrated tool.
Q. How is it different from what organizations have in place today?
A. The industry has traditionally separated the performance management of applications and infrastructure, resulting in multiple toolsets in each of these domains. The tendency for IT to specialize by technical domain results in a lack of visibility of end-to-end digital business service performance. These visibility gaps also prevent IT from making the transformational changes they need, since there is a lack of transparency between diverse business and IT stakeholders across the entire service delivery chain. The result is that IT organizations cannot deliver the quality and reliability that today’s businesses require.
Converged application and infrastructure performance management solutions differ in that they focus on the end-to-end IT service, particularly from the user’s perspective. The result is faster resolutions, proactive maintenance, effective capacity planning, increased productivity and cost savings.
Read the full interview on IT Briefcase: