Pool Launch Error Details Test

The events database stores information about desktop pool launch events as records in a database rather than in a log file. This database serves as a rich source of information on the status of and problems encountered by VMware Horizon Connection Server. Using the Pool Launch Error Details test, administrators can periodically query the events database for the count of errors that the VMware Horizon Connection Server has encountered during desktop pool launch events, and also view the details of such events. With the help of these details, administrators can easily and effectively troubleshoot issues affecting the operations of VMware Horizon Connection Server.

Target of the test : A VMware Horizon Connection Server

Agent deploying the test : An internal agent

Outputs of the test : One set of results for the VMware Horizon Connection Server being monitored

Configurable parameters for the test
Parameter Description

Test Period

How often should the test be executed


The host for which the test is to be configured


Refers to the port used by VMware Horizon Connection Server. The default port number is NULL.


Specify the type of the database in the DatabaseType text box. By default, the DatabaseType is Microsoft SQL.


Specify the IP address of the database server that holds the VMware Horizon Connection Server event database.


Specify the port of the database server.


Specify the instance name of the VMware Horizon Connection Server event database. By default, this is set to none.


Specify the name of the database that holds the VMware Horizon Connection Server events.


Specify the name of the table containing the VMware Horizon View events in the VMware Horizon Connection Server events database.

User and Password

Provide the credentials of the user who has the authorization to execute queries on the Events Database.

Confirm Password

Confirm the password by retyping it here.


Specify the name of the domain in the Domain text box.


By default, the SSL flag is set to No. If the Microsoft SQL server that is hosting the Events Database is SSL-enabled, set this flag to Yes.

DD Frequency

Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every third time this test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD Frequency.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Launch errors

Indicates the total number of errors recorded in the database during the last measurement period.


Ideally, value of this measure should be zero. For complete details of the errors occurred during the desktop pool launch events, use the detailed diagnosis of this measure.