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Exchange Monitoring

Reduce Exchange Troubleshooting Through Proactive Monitoring

eG Enterprise for MS Exchange

Email is the most mission-critical application on the internet today. Any downtime, non-delivery, extremely delayed delivery of email can severely impact the operation of a business. Thus monitoring can be the most critical capability among Microsoft Exchange management tools. The eG Enterprise suite includes specialized capabilities for Exchange server monitoring to help ensure top performance for corporate email systems.

Exchange Monitoring Safeguards Your Most Critical Business Service

Microsoft Exchange Monitoring - eG Enterprise

IT administrators often encounter instances where users complain that mail performance is slow. The key challenge for an administrator is to determine where and why a slow-down is occurring – Is there a problem in receiving data from clients over a network? Is the slow-down in the Microsoft Exchange server's processing? Is the problem due to slow disk read/writes at the operating system level? Only with this discovery can remediation take place.


eG Enterprise’s Exchange monitor makes managing Exchange server performance easy and effective. Using either an agent-based or an agentless approach, administrators can monitor various aspects of Microsoft Exchange server performance, including:

eG Enterprise's unique layer model representation provides an intuitive and efficient way to correlate the application performance with network, CPU, memory, and disk performance, allowing administrators to quickly interpret where the performance bottlenecks may be. Data collected by the eG agents is stored in eG Enterprise, so historical analysis and diagnosis can be performed to determine how the server can be configured for optimal performance.

What the eG Monitor for Microsoft Exchange Server Reveals

Monitoring Capability Monitoring Details
Monitoring Capability  
  • Are client requests reaching the Microsoft Exchange server, and is the response time acceptable?
  • Are any of the Microsoft Exchange server queues indicating a malfunctioning/slow-down of the server?
  • Are RPC requests from MAPI clients being queued for processing at the Microsoft Exchange server, or is there any change in the server's processing rate of RPC requests?
  • Is there any queue buildup at the Epoxy layer between the Microsoft Exchange store and Microsoft IIS?
  • Are many retries being attempted for mail delivery?
  • Is there a significant slowdown in local mail delivery time? What is the delivery time of mail to remote locations?
  • Are there any critical errors related to Microsoft Exchange in the Windows event logs?
  • Is the Microsoft Exchange database configured correctly? Are there enough log buffers, and is the cache hit ratio within acceptable limits?
Process Monitoring
  • Are the critical Microsoft Exchange processes working?
  • Is any process consuming excessive CPU or memory?
  • Is there any unusual activity on the server (e.g., backup jobs, antivirus software) that can be impacting the Microsoft Exchange server's performance?
Mail Traffic Monitoring
  • What is the workload on the server in terms of RPC requests from MAPI clients like Outlook?
  • Is there any unusual increase in mail traffic activity?
  • What are the peak times and how many users are connected at that time?
Network Monitoring
  • Are there network congestion/collision issues that could be slowing performance as seen by end users?
  • Is there excessive queueing of requests on any of the network interfaces of the system hosting the Microsoft Exchange server?
Memory Monitoring
  • Does the system hosting the Microsoft Exchange server have sufficient free memory?
  • Are there excessive page faults occurring that could be impacting performance?
Disk Monitoring
  • Is there a disk bottleneck on the system hosting the Microsoft Exchange server?
  • Are there requests queued on any of the disks on the system hosting the Microsoft Exchange server?
  • Are disk read/writes to any of the disks on the system very slow?
  • Is the load on the disks balanced well or is one of the disks handling a much higher load than the others?
CPU Monitoring
  • Is the system CPU on the Microsoft Exchange server very heavily used?
  • Which process(es) are taking up CPU? Is there a specific time period daily when system usage tends to peak?
Active Directory Monitoring
  • Is the Microsoft Exchange server able to communicate with the Active Directory server?
  • Is the length of the categorizer queue which handles requests to the global catalogs unusually high?


Why eG? One Monitor to Manage All of IT.

eG Innovations delivers a robust, reliable and extremely valuable solution to deliver maximum uptime and user satisfaction. Pre-emptive alerting helps us to address performance issues immediately before they affect system and application availability.

Mike Montano
Senior Manager, Allscripts

With eG Innovations, we are reducing system maintenance and support costs, avoiding incremental IT spending and eliminating system downtime across the hospital. Performance and prediction reports help us optimize IT spending and save $100,000 per year.

Peter Bakker
Manager, ICT GHZ


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