RMM Tools and
Software for MSPs

Using a combination of agent and agentless monitoring, eG Enterprise provides a single MSP RMM solution that incorporates monitoring for different domains. From a single console using a variety of RMM tools, MSPs can get a 360-degree view of their clients' infrastructure and applications:

• Monitor over 10+ operating systems in one console.
• Cover all the popular virtualization technologies.
• Track the performance of storage devices to identify bottlenecks.
• Help MSPs move up the value chain by monitoring key business applications.
• Citrix, VDI, Cloud, containers - eG Enterprise monitors it all.

• Deliver as self-service SaaS: Clients can sign themselves into the monitoring portal and add devices, systems, and applications for monitoring.
• Multi-tenancy is built into the solution: Auto-associate systems, devices, and applications with clients. Provide client-wise views for the MSP operations team.
• Support monitoring within and beyond firewalls: HTTP/S based communication and connection initiation from within client networks ensures that deployment is simple. There is no need to change VPN or firewall rules to deploy the solution.
• Highly secure: All communications are encrypted. User logons are authenticated with support for SAML and 2FA.
• White-labeling: Customize the look and branding of the solution to promote your brand.

• Go from break-fix mode to proactive monitoring and prevention. Our machine learning and auto-baselining capabilities make it fast and easy.
• Focus on user experience for any IT service or application. Provide dashboards highlighting exactly what executive management needs.
• Go beyond server monitoring to IT service management. Track the performance of every tier—middleware, messaging, databases and cloud services—all from one console.
• Provide value-added diagnosis, troubleshooting, and advisory services. Become a trusted advisor to your clients.

• RMM tools enable MSPs to extend monitoring to cover custom client applications and eliminate blind spots.
• MSP systems facilitate intelligent automation. MSPs can integrate any scripts they have to enable automatic corrective actions to be taken when a problem occurs.
• Integrate alerting with ITSM service desk tools so tickets can be auto-created when a problem is detected, and auto-closed when the issue is resolved.
• Use REST APIs to integrate monitoring with any external systems and dashboards. Export metrics to Microsoft Power BI and other data analytics tools and provide unique value and insights for clients.