Dissecting Customer Experience

Why Digital Performance Management is Essential to IT Transformation With all the buzz surrounding user experience these days, I thought it might be worthwhile to start “at 50,000 feet” and dissect user experience into its component parts and see what all the fuss is about. User experience...

How to Ensure Great IT Performance for Remote Employees

Things are about to get real in so many ways. Companies are telling employees to work from home, which sounds great in theory — less contact, less chance for the COVID-19 virus to spread. But what about the strain it’s going to place on your IT infrastructure? Your employees will be...

Performance Monitoring in the Cloud: Does it Still Matter?

So your organization has decided to move to the cloud. Smart move! Many companies today are either making the move to the cloud or have already made it. According to RightScale’s 2019 State of the Cloud Survey, 94% of IT professionals say their companies use the cloud. Over 90% is public cloud...

Citrix Monitoring in 2020

A new year is upon us once again; the holidays are over and it’s time to get back to work. Happy New Year to all of you. Now how many of you have better monitoring as part of your New Year’s resolution? You want to implement better monitoring into your Citrix environments, right? You want...

User Experience is Top of Mind for IT Executives Today

Today’s workforce is rapidly experiencing a cultural revolution. As businesses continue to adopt IT for their core operations and processes, it is more important than ever for IT applications to be reliable and to deliver great performance. Poor application performance results in a loss in...

Unified Monitoring and the Paradox of IT Culture Change

I have a coffee mug on my desk that I got from a sales manager many years ago. It’s now filled with pens (I don’t drink coffee), but I take a look at it once in a while. I was starting to think about IT transformation again and noticed a picture of my daughter and an expired AAA card (I might...