For years, the biggest complaint of Citrix admins has been that they get blamed for all user experience issues. Over all these years, this situation has not fundamentally changed. 53% of the respondents in our recent Citrix Performance Management Report face this issue regularly.
Two other observations are interesting:
(1) There is now increasing awareness for the need to be proactive. The second biggest challenge that our respondents faced is that users were noticing problems before admins did (49%). This points to an increasing need for better proactive performance management.
(2) Also of interest is the increasing need for a single dashboard across the Citrix tiers (46%). Citrix is no longer a single product company, and with the many products in the Citrix suite, customers are struggling to cope with the different administration and monitoring interfaces for each technology. Today, Citrix XenApp/XenDesktop, XenServer, Netscaler, XenMobile, ShareFile, VDI in a Box all have different administration and monitoring tool. Our respondents see an increasing need for unifying the monitoring, diagnosis and reporting of these technologies.
If these survey findings resonate with you, you might also enjoy this “It’s Not Citrix” poster.