Devices Test

Tracking the devices connected to the AppController will not only indicate the current device load on the AppController, but will also shed light on the current device status. Based on this status information, administrators can determine whether/not device status needs to be changed. This is exactly what the Devices test enables administrators to perform. This test reports the number of devices currently connected to AppController and also reveals the number and names of the connected devices that are locked and/or erased. If a user complains that he/she is unable to access some applications, then administrators can use this information to quickly determine whether the user device is indeed ‘authorized’ to access the applications or have been locked out or erased. Using the same information, administrators can also determine whether the user device is now ‘safe’ for use and can hence be unlocked or need not be erased.

Target of the test : Citrix AppController

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the Citrix AppController being monitored.

Configurable parameters for the test
Parameter Description

Test Period

How often should the test be executed.

Host

The IP address of the host for which the test is being configured.

Port

The port at which the host listens. By default, this is NULL.

Username and Password

To pull out metrics, this test needs to login to the AppController’s management console as a user with Administrator rights to AppController. For this purpose, you need to configure this test with the Username and Password of a user with Administrator rights to the AppController.

Confirm Password

Confirm the Password by retyping it here.

SSL

Indicate whether/not AppController is SSL-enabled. By default, this flag is set to Yes.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise suite embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Total devices

Indicates the total number of devices currently connected to the AppController.

Number

This is a good indicator of the current device load on the AppController.

Locked devices

Indicates the number of devices connected to AppController that are locked.

Number

If users lose an iOS or Android device, you can lock applications on the device that App Controller delivers, which prevents unauthorized access to the applications. Once the device is found, you can unlock the applications on that device.

Use the detailed diagnosis of this measure to identify the devices on which applications have been locked.

Erased devices

Indicates the number of devices connected to AppController that have been erased.

Number

If users lose an iOS or Android device and do not locate the device in a specified period of time, or if the user leaves the organization, you can erase application data and ShareFile documents from the user device. If you determine that the device is safe, you can stop erasing the data and documents on the device.

Use the detailed diagnosis of this measure to identify the devices on which application data and ShareFile documents have been erased.