Starting the eG Manager

  1. The eG installation went through fine, but I am not able to start the manager. What could be wrong?

    • Check to make sure that you have a valid license. The license must be stored in a file named <EG_HOME_DIR>/bin/license.
    • Run the command “viewCert license” from the “<EG_HOME_DIR>/bin to make sure that your license has not expired.
    • Make sure that the eG user has permissions to read and write from all the eG directories.
    • When installing the eG manager, you will be asked to enter an IP address or hostname for the host on which the manager is being installed. Make sure that this IP address or hostname (what you specified during the installation) is accessible over the network. E.g., if you specified a hostname and the DNS service is not configured to resolve this hostname, the eG manager will not start.
    • Please make sure that you are logged in as the eG user. Other users will not be allowed to start the eG manager.
    • If an eG manager was previously installed, ensure that this manager was stopped and uninstalled before the new manager is installed and started.

  2. The eG manager used to work.  Suddenly, it has stopped working. What could be wrong?

    • First, check for expiry of the eG license. Run the command “viewCert license” from the “<EG_HOME_DIR>/bin to make sure that your license has not expired. If the license has expired, the eG manager will not start.
    • If the IP address or hostname of the database server has changed, the eG manager will not start properly. Reconfigure the eG database setting by editing the file <EG_HOME_DIR>/manager/config/eg_db.ini.