MSP Monitoring Software and Tools

eG Enterprise: A Business Multiplier for MSPs

With the increasing focus on digital transformation in enterprises and the advent of new technology landscapes such as VDI, BYOD, hyper-converged infrastructures, and cloud- and container-driven deployments, managed service providers (MSPs) can no longer rely on traditional IT monitoring approaches that focus on CPU, memory and disk utilization metrics. User experience takes center stage in today's digital economy, and ensuring high availability and peak performance of business applications is a critical measure of an MSP's success.

eG Innovations' flagship solution, eG Enterprise, is purpose-built for service providers to monitor today's dynamic, heterogeneous and hybrid IT environments. Its converged application and infrastructure monitoring approach delivers end-to-end performance visibility and actionable insights to help solve IT challenges faster.

• Expand your service offerings using eG Enterprise
• Provide application-centric IT monitoring, offering your customers proactive insights into user experience
• Shift your services from cost center to a revenue center by providing dramatic, measurable cost savings to your customers
• Accelerate your business' evolution from service provider to value provider (and trusted advisor) for your customers

MSP Software: Why eG Enterprise is the Platform of Choice for MSPs

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  Full Stack IT Monitoring: User Experience, Application, & Infrastructure – All from a Single Console

  • Track your customers' digital journey and proactively detect user experience issues before business impact
  • Trace business transactions and isolate the cause of application slowdowns
  • Gain code-level insights to identify inefficient application code and slow database queries
  • Get deep-dive visibility into all infrastructure components and understand their relationship with the customer-facing application
  • Visualize your entire service topology and automatically diagnose the root cause of application slowness

  Explore eG Enterprise's application performance monitoring capabilities »

  SEE DEMO Free Trial
   
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  True End-to-End Visibility: Every Layer, Every Tier

  eG Enterprise is designed to support a wide array or devices and platforms. Monitor infrastructures on any on-premises, cloud, container and hybrid IT environment.

  • 180+ applications including Citrix, SAP, SharePoint, PeopleSoft, VMware Horizon, Exchange, Java, and .NET
  • 10+ operating systems including Windows, Linux, and UNIX
  • 10+ server virtualization platforms including VMware, Hyper-V, XenServer, Nutanix Acropolis, RHEV, and more
  • Public cloud such as Microsoft Azure and AWS
  • 20+ storage devices including Dell EMC, HPE, IBM, NetApp, PureStorage, Nimble, etc.
  • Any SNMP-enabled or NetFlow-enabled network device

  View supported technologies »

  SEE DEMO Free Trial
   
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  The Power of Automation, Alerting and Analytics

  • Automate all aspects of IT performance management – infrastructure discovery, monitoring, problem diagnosis, alerting, reporting – from a single console
  • Speed up IT troubleshooting with automated infrastructure dependency mapping and root cause diagnosis
  • Leverage built-in control actions to automate problem remediation
  • Simplify performance alerting with intelligent auto-baselines
  • Use out-of-the-box analytics capabilities to track trends, correlate events, forecast capacity needs, and improve SLA adherence

  View the list of global MSPs that partner with and use eG Enterprise »

   

  SEE DEMO Free Trial
   
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  Deliver Cost Savings Through Infrastructure Optimization

  • Determine where and when resources need to be added to allow your customers' infrastructure to scale to support additional workloads
  • Predict usage and performance trends for proactive capacity planning
  • Get actionable insights for infrastructure right-sizing and optimization
  • eG Enterprise's pay-per-use licensing models helps you scale according to your customer's infrastructure needs
  • Leverage a wealth of built-in reports for historical analysis, auditing and management reporting

  SEE DEMO Free Trial
   

MSP-Friendly Architecture

eG Enterprise is completely scalable, and future-proofed for any size and any type of IT environment. Service providers can choose an on-premises deployment or a subscription-based monitoring-as-a-service (MaaS) model to monitor remote customer deployments.

MSP Deployment of eG Enterprise

Key Highlights
Multi-tenant Secure 100% web-based Agent/agentless monitoring Scalable for large & distributed networks		On-premises and SaaS deployment options Customizable dashboards Historical reporting and analytics White labeled with custom branding Pay-as-you-go licensing (server/user-based)

Benefits

• Win more new business by monitoring your customers' mission-critical applications
• Increase customer satisfaction by preemptively detecting and resolving performance issues before users are affected
• Strengthen the advisory relationship with your customer by delivering business-aware IT performance insights
• Ensure maximum ROI for your customers by providing infrastructure right-sizing and optimization recommendations
• Leverage eG Enterprise's subscription-based licensing, and earn more revenue by building a successful business model

Why eG? One Monitor to Manage All of IT.

• eG Enterprise is the only single pane-of-glass, virtualization-aware, auto-diagnostic IT infrastructure performance monitor
• Gain actionable answers to performance issues, wherever they originate, from application code to bare metal
• Understand the impact of infrastructure issues on application performance and user experience
• Unify IT performance monitoring, alerting, diagnosing, reporting, and capacity planning in a single console
• Ensure a great user experience and dramatically improve IT efficiency
• Benefit from flexible deployment options (on-premises and SaaS) and IT monitoring approaches (agentless and agent-based)