Today’s blog comes from Waleed Odeh, General Manager of our Saudi Arabian partner – Clever Solutions Company (CSC), “A Performance Oriented Company”, about their work supplying IT technologies and solutions to government and enterprise customers in the Middle East. Clever Solutions are a trusted industry leader in the region, who offer IT Operation Management Solutions, excelling in Observability and AIOps. They have significant experience in working with government and regulated customers and understand the regional frameworks well.

Q: What type of government and enterprise organizations do you work with?

We are working with all types of organizations here in KSA (Kingdom of Saudi Arabia) – government agencies, ministries, development funds and banks, tourism, culture, transportation, finance, telecom, and energy. These range in size from enterprise agencies to medium agencies.

The changes and adaptations required by KSA vision 2030 and the digital transformation projects that the KSA government is driving means that all the government agencies are looking for the latest technology to align with the vision. The government drive for KSA vision 2023 means that all government entities regardless of size need to align with the associated transformation initiatives and so we are working across the full range of government organizations from the smallest to the largest.

Q: What technologies are these types of organizations currently adopting?

There are certain types of technologies that the KSA government vision focuses on, important priorities are Artificial Intelligence (AI), Robotics & Automation, Internet of Things (IoT), Blockchain and Big Data.

Within the private sector, we see demand for a diverse range of technologies including Citrix, VMware, Microsoft 365, Oracle, Alibaba and AWS.

Q: Do you specialize in on-prem or cloud technologies?

We currently specialize primarily in on-prem technologies owing to government regulations. In KSA regulations require that if any government entity moves to cloud, the hosting cloud must be hosted on KSA and NOT outside. These data localization requirements have driven many local companies to start to have their own cloud setups. Large international names have also started opening new cloud nodes in KSA to meet demand within the compliance requirements. [Update March 2024: Since writing as Waleed indicated Amazon have announced the opening of a new KSA based AWS infrastructure region, details available: AWS-to-Launch-an-Infrastructure-Region-in-the-Kingdom-of-Saudi-Arabia (

Q: What are CSC’s differentiating strengths?

At Clever Solutions we have a vision and clear strategy to be the only Performance Company that provides monitoring solutions with consultation and best practices.

We have the required experience, acquired over more than 8 years in the monitoring and performance industry, with more than 200 implementations in KSA for both government and private sectors. We employ our own certified and professional technical engineers.

We have a comprehensive understanding of the monitoring industry and vendor space which allows us to provide best practices and the best-in-class solutions for each client case we may face. We always establish a deep understanding of the required integration between a monitoring solution and other systems used inside the organization.

Our strong government sector background and experience allow us to understand the government trends and align with the requirements and needs of the Kingdom Vision for transformation and

We center our solutions around our customers and deliver customized services that align with client needs and requirements.

Q: Have you seen any trends or changes in what customers seek from monitoring tools?

The KSA market is changing and growing rapidly, organizations are looking to adopt the latest modern technologies. This drives us as a supplier to be continually searching for better and innovative technologies.

In order to satisfy this demand, we recently arrange the first ever Observability Event (Observability Day) in Saudi Arabia to introduce Observability, explain it, and to explain why it is important? We believe the market need to understand Observability and its benefits.

We trust that Saudi market will align with Observability quickly and in the near future, and we need to be ready for it.

Selection of images of speakers and the eG Innovations Middle East team at the CSC Observability day event in August 2023.

We were delighted to join CSC in Riyadh in August 2023 at their first Observability Day, sharing the stage with observability partners such as VIAVI and Motadata.


About Clever Solutions Company

Clever Solutions (CSC) “A Performance Oriented Company” is an established (2014) IT Operation Management (ITOM) company based in Saudi Arabia, and a leading provider of specialized solutions in the region excelling in Observability and AIOps services and solutions with a local presence in Saudi Arabia. Covering IT Management (ITM) their customers rely on them to support the technological needs of end users.

eG Enterprise is an Observability solution for Modern IT. Monitor digital workspaces,
web applications, SaaS services, cloud and containers from a single pane of glass.

eG Enterprise is an Observability solution for Modern IT. Monitor digital workspaces,
web applications, SaaS services, cloud and containers from a single pane of glass.

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