IT Performance Monitoring Insights
Get tips, tricks and best practices for IT troubleshooting,
performance tuning and optimizations
Service Desk Automation Demands Deep Integration with Monitoring Tools
To be effective, monitoring tools must integrate with workflows of enterprise organizations. Integration with Service Desk tools is very important in this regard. This blog discusses how a tight integration can enable automatic incident management - a key for streamlined IT operations.
The Many Moving Parts of Managing the End User Experience
User experiencei is the process of enhancing user satisfaction by improving the usability, accessibility, and intuitiveness provided in the interaction between the user and the product; and there are many moving parts to making sure this happens. Digital business processes today are underpinned by information technology, and managing the...
Citrix and VDI User Experience
Defining the User Experience for Citrix/VDI The success of any IT initiative today is tied to the end user experience. If the user experience is poor, in the best case, efficiencies and productivity will drop, users will complain, help desk tickets will increase, and the IT team will scramble to solve problems in response. In the worst case, users will want IT to...
How End-User Experience Dashboard Enables Users to Quickly Diagnose Virtual Desktop Slowness
User Experience a Key for Virtual Desktop Success Great user experience is a key to the success of any virtual desktop deployment. If users believe that the performance of virtual desktops is slower or less reliable than that of physical desktops, they will want their physical desktops back. The...