Monitoring the 2X Client Gateway

The 2X Client Gateway’s job is to route requests it receives from thin clients to the 2X Publishing Agent. If HTTP/S connection to the client gateway is unavailable, then thin clients will not be able to access desktops/applications published on the 2X Terminal server.

eG Enterprise provides a specialized 2X Client Gateway monitoring model, which periodically checks the availability of the HTTP/HTTPS connection to the 2X client gateway, and sends out prompt alerts to administrators when abnormalities are detected. 

Figure 1 : Layer model of the 2X Client Gateway

Each layer of Figure 1 is mapped to a series of tests that run frequent health checks on the 2X Client Gateway. Using these statistics, administrators can find accurate answers for the following performance queries:

  • Can clients connect to the 2X Client Gateway via HTTP/HTTPS? If so, how quickly does the gateway respond to connection requests?
  • Did too many errors occur while connecting to the gateway?
  • Are all critical Windows services supporting the client gateway up and running?
  • Are the critical 2X Client Gateway processes consuming resources excessively?