Troubleshooting

  • If the Network test alone reports measures, then make sure that the internal agent for the ColdFusion server is running.
  • If the Network test alone does not report measures, then ensure that the external agent is running.
  • If the ColdFusion test does not report measures, verify the following:
  • Was the web server’s port provided correctly? Access the ColdFusion server Administration Console using the URL: http://<WebSphereIP>:<WebSpherePort>,(if this page does not show up, try replacing "Administrator" with "administrator"). If the console does not open, then it denotes that the specified <webserver:port> is incorrect.
  • Was the web server’s root directory specified properly?

  • Was performance monitoring enabled for the ColdFusion server? If not, do the following:

    1. Access the ColdFusion server Administration Console using the URL: http://<WebSphereIP>:<WebSpherePort>/(if this page does not show up, try replacing "Administrator" with "administrator"). If the console does not open, then it denotes that the specified <webserver:port> is incorrect. A link to the webdocroot points to the web server associated to the ColdFusion server. This link is present in the <COLDFUSION_INSTALL_DIR>/uninstall/private directory.
    2. Alternatively, you can use the menu sequence Start -> Programs --> Coldfusion Server 5 --> Coldfusion Administrator on Windows environments to navigate to the console.

    3. On the left panel of the console, look for Debug options. Under this, make sure that the Enable Performance Monitoring option is checked (see Figure 1). Then, click the Submit Changes button to save the changes. Finally, restart the ColdFusion server.

      Configuring Adobe ColdFusion for Monitoring

      Figure 1 : Configuring a Coldfusion server for performance monitoring