Monitoring the BlackBerry UEM

eG Enterprise has developed a dedicated BlackBerry UEM monitoring model which periodically checks the different parameters of BlackBerry UEM to monitor the status and overall performance. Keeping track helps to ensure that software is up and business operations are completely secured.

Figure 1 : The layer model of the BlackBerry UEM

Every layer ofFigure 1 is mapped to a variety of tests which connect to the SNMP MIB of the target BlackBerry UEM to collect critical statistics pertaining to its performance. The metrics reported by these tests enable administrators to answer the following questions:

  • Is the connectivity between the Blackberry UEM and the external devices eshtablshed or not?

  • What is the status of existing connections through Affinity Manager to external devices?

  • What is the status of Dispatcher connection, is dispatcher working fine?

  • What is the number of pending transactions at any given time?

  • What is teh number of transactions processed per second by Blackberry UEM?

  • How many errors the dispatcher had encountered during the connection?

  • Is there any error occured during the transactions between BlackBerry Affinity Manager and BlackBerry 10 devices?

  • What is the patterns of data flow during requests sent/received for DFTP commands, SRP connections that had failed/ were invalid/ were successful? is there a data loss or any other issue?

  • Is SRP (Server Routing Protocol) connection failed or eshtablished?

  • Are there data packets sent to BlackBerry devices on push connections initiated by the BlackBerry MDS Connection Service have been refused, expired, and invalid.?

  • Is RCP (Rate Control Protocol) connection between the Blackberry UEM and the external devices successful ?