CCM Traps Test
This test intercepts the failure traps sent by the CiscoUnified Communications Manager, extracts relevant information related to the device failures and malicious calls from the traps, and reports the count of these trap messages to the eG manager.
Target of the test : A Cisco Unified Communications Manager
Agent deploying the test : An external agent
Outputs of the test : One set of results for the target Cisco Unified Communications manager being monitored.
Parameters | Description | ||||||
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Test Period |
How often should the test be executed. |
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Host |
The host for which the test is to be configured. |
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Source Address |
Specify a comma-separated list of IP addresses or address patterns of the hosts from which traps are considered in this test. For example, 10.0.0.1,192.168.10.*. A leading '*' signifies any number of leading characters, while a trailing '*' signifies any number of trailing characters. |
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OID Value |
Provide a comma-separated list of OID and value pairs returned by the traps. The values are to be expressed in the form, DisplayName:OID-OIDValue. For example, assume that the following OIDs are to be considered by this test: .1.3.6.1.4.1.9156.1.1.2 and .1.3.6.1.4.1.9156.1.1.3. The values of these OIDs are as given hereunder:
In this case the OIDValue parameter can be configured as Trap1:.1.3.6.1.4.1.9156.1.1.2-Host_system,Trap2:.1.3.6.1.4.1.9156.1.1.3-Network, where Trap1 and Trap2 are the display names that appear as descriptors of this test in the monitor interface. An * can be used in the OID/value patterns to denote any number of leading or trailing characters (as the case may be). For example, to monitor all the OIDs that return values which begin with the letter 'F', set this parameter to Failed:*-F*. Typically, if a valid value is specified for an OID in the OID-value pair configured, then the test considers the configured OID for monitoring only when the actual value of the OID matches with its configured value. For instance, in the example above, if the value of OID .1.3.6.1.4.1.9156.1.1.2 is found to be host and not Host_system, then the test ignores OID .1.3.6.1.4.1.9156.1.1.2 while monitoring. In some cases however, an OID might not be associated with a separate value – instead, the OID itself might represent a value. While configuring such OIDs for monitoring, your OIDValue specification should be: DisplayName:OID-any. For instance, to ensure that the test monitors the OID .1.3.6.1.4.1.9156.1.1.5, which in itself, say represents a failure condition, then your specification would be: Trap5: .1.3.6.1.4.1.9156.1.1.5-any. In some cases, multiple trap OIDs may be associated with a single value. For instance, if two different OIDs (1.3.6.1.4.1.9156.1.1.4 and 1.3.6.1.4.9156.1.1.5) representing a failure condition needs to be monitored by the test, then, your specification should be: Trap6:.1.3.6.1.4.1.9156.1.1.4;.1.3.6.1.4.9156.1.1.5-any. Here, a semi-colon is used as a separator to separate the OIDs and the value should be specified after the last OID. |
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ShowOID |
Specifying True against ShowOID will ensure that the detailed diagnosis of this test shows the OID strings along with their corresponding values. If you enter False, then the values alone will appear in the detailed diagnosis page, and not the OIDs. |
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TrapOIDs |
By default, this parameter is set to all, indicating that the eG agent considers all the traps received from the specified sourceaddresses. To make sure that the agent considers only specific traps received from the sourceaddress, then provide a comma-separated list of OIDs in the TrapOIDs text box. A series of OID patterns can also be specified here, so that the test considers only those OIDs that match the specified pattern(s). For instance, *94.2*,*.1.3.6.1.4.25*, where * indicates leading and/or trailing spaces. |
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DD Frequency |
Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time this test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD frequency. |
Measurement | Description | Measurement Unit | Interpretation |
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Call manager failure |
Indicates the number of call manager failure events that were triggered during the last measurement period. |
Number |
The failure events may be generated due to failure in one of Cisco UCM's critical subsystems. It can also get detected from a heartbeat/event monitoring process. Ideally, the value of this measure should be zero. |
Phone failure |
Indicates the number of phone failure events that were triggered during the last measurement period. |
Number |
Ideally, the value of this measure should be zero. |
Gateway failure |
Indicates the number of gateway failure events that were triggered during the last measurement period. |
Number |
The failure events may be generated when at least one gateway attempted to register or communicate with the Cisco UCM and failed. Ideally, the value of this measure should be zero. |
Malicious call |
Indicates the number of malicious call events that were triggered during the last measurement period. |
Number |
The failure events may be generated when a user has triggered malicious call tracing by pressing the MCID softkey. Ideally, the value of this measure should be zero. |