Monitoring Cisco Unified Communication Manager

eG Enterprise offers a special-purpose monitoring model for the Cisco Unified Communication Manager to monitor the status and overall performance of the target Cisco Unified Communication Manager.

Figure 1 depicts the layer model of a Cisco Unified Communication Manager.

Figure 1 : Layer model for Cisco Unified Communication Manager

Every layer in the Figure 1 is mapped to various tests to determine the critical statistics related to the performance of the target Cisco Unified Communication Manager. Using the metrics reported by the tests, administrators can find accurate answers for the following performance queries:

  • Is the number of CTI devices that were unregistered and rejected with/by the Cisco Unified Communication Manager is high?

  • Is the number of gatekeepers that are unregistered and rejected the registration requests from the Cisco Unified Communication Manager is high?

  • Is the number of gatekeepers with an unknown status is high?

  • Whether any of the gateways are in an unknown or unregistered state?

  • Whether the D-channel is in an inactive or unknown state?

  • How many trunks are in unknown, busy and inactive status to the Cisco Unified Communication Manager? Are the count of unavailable trunks high?

  • IS the number of Media devices that are unregistered, and rejected with/by the Cisco Unified Communication Manager is high?

  • How many Phones are unregistered, partially registered and rejected with/by the Cisco Unified Communication Manager? Are the number of phones rejected high?

  • Is the number of phones in unknown state to the Cisco Unified Communication Manager is high?

  • Whether Cisco Unified Communication Manager system is down?

  • Is the number of Cisco Unified Communication Manager failure events trigerred is too high?

  • Is the number phone failure, Gateway failure, and malicious calls events trigerred is too high?

  • Is the number of Voicemail devices that are unregistered, and rejected with/by the Cisco Unified Communication Manager is high?

  • Whether/not the application services in Cisco is running?