Controller Service Details - Cloud Test

This test auto-discovers the critical services executing on the Citrix Cloud Delivery Controller, and reports the status of each service. With the help of this test, you can promptly detect which services have failed currently.

Target of the test : A Citrix Cloud Site

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the monitored Site.

Configurable parameters for the test
Parameter Description

Test Period

How often should the test be executed.

Host

The IP address of the host for which this test is to be configured.

Port

Refers to the port at which the specified host listens to.

Customer ID

When configuring the Citrix Cloud service, you should have created an API client on the cloud, so that any external program can communicate with the cloud. This API client is tied to a customer ID. The Citrix Cloud API requires this customer ID, when calling REST APIs. To get the customer ID for the API client that you have created in your environment, do the following:

  • Sign in to the Citrix Cloud administrator console.
  • Click the “hamburger menu” in the upper left corner of the console.
  • Select “Identity and Access Management” from the drop-down menu. An API Access page (see Figure 1 ) will open in the right panel. Look for the phrase , "use <customerID> as the customer parameter" in the right panel. The <customerID> displayed within that phrase (as highlighted in the below figure) is the customer ID you need to configure the eG tests with.

    Figure 1 : Customer ID mapped to the API client

Secure Client File Path

When creating the API client on the cloud, you will be provided with an ID and a Secret for your client. Downloading this information saves a file named secureclient.csv. The eG agent uses the ID and Secret stored in this file to connect to the Citrix Cloud API. This is why, you will have to configure this test with the full path to the secureclient.csv.here.

Proxy Host, Proxy Port, Proxy User Name, Proxy Password, and Proxy SSL

These parameters are applicable only if the Citrix Cloud Connector communicates with the Citrix Cloud via a Proxy server.

If the Proxy server requires authentication, then specify the credentials of a valid Proxy user against the Proxy User Name and Proxy Password text boxes. Confirm that password by retyping it in the Confirm Password text box. If the Proxy server does not require authentication, then specify none against the Proxy User Name, Proxy Password, and Confirm Password text boxes.

By default, the Proxy SSL flag is set to No. If the specified proxy server is SSL-enabled, then set the Proxy SSL flag to Yes

On the other hand, if the Citrix Cloud Connector is not using a Proxy server to communicate with the Citrix Cloud, then you need not disturb the default setting of any of the Proxy-related parameters. By default, these parameters are set to none.

Measurements made by the test
Measurement Description Measurement Unit Interpretation

Broker service status

Indicates the current status of the broker service.

The Citrix Broker Service brokers connections from endpoint devices to desktops and applications.

The numeric values that correspond to the Measure Values that this measure can take are as follows:

Measure Value Numeric Value
OK 1
DBUnconfigured 2
DBRejectedConnection 3
InvalidDBConfigured 4
Electroencephalographic 5
DBOlderVersionThanService 6
DBVersionChangeInProgress 7
PendingFailure 8
Failed 9
Unknown 10
DBNotFound 11
DBMissingOptionalFeature 12
DBMissingMandatoryFeature 13

Note:

By default, this measure reports the above-mentioned Measure Values while indicating the current state of the broker service. However, in the graph of this measure, the same will be represented using the corresponding numeric equivalents – i.e., 1 to 13.

Configuration service status

Indicates the current status of the Configuration Service.

The Citrix Configuration Service stores the configuration information related to Citrix services in the broker’s MS SQL database.

The values that this measure can report and their corresponding numeric values are as follows:

Measure Value Numeric Value
OK 1
DBUnconfigured 2
DBRejectedConnection 3
InvalidDBConfigured 4
DBNotFound 5
DBNewerVersionThanService 6
DBOlderVersionThanService 7
DBVersionChangeInProgress 8
Failed 9
Unknown 10

Note:

By default, this measure reports the above-mentioned Measure Values while indicating the current status of the Configuration service. However, in the graph of this measure, the same will be represented using the corresponding numeric equivalents – i.e., 1 to 10.