ShareFile Upload/Download Servers Test

Content Collaboration allows administrators to choose in which storage zone they prefer to store corporate data. Administrators can choose Citrix-managed (public) secure cloud storage options and/or customer-managed (private) storage zones.

With Citrix-managed storage zones, customers can place their data in a choice of worldwide locations managed by Citrix. They can choose between Microsoft Azure and Amazon Web Services enterprise-class datacenters.

With customer-managed StorageZones, IT can place data in the organization’s own datacenter to help meet unique data sovereignty and compliance requirements or leverage Microsoft Azure cloud storage.

The true test of the efficiency of a storage zone lies in its easy, uninterrupted, and rapid access. Therefore, to understand which storage zone is most efficient and is best suited for their storage requirements, administrators should periodically check the accessibility of every storage zone, measure the time it takes to connect to each zone, and compare these parameters across all zones. This is where the ShareFile Upload/Download test helps. This test auto-discovers the storage zones configured on Content Collaboration and reports the availability and access time of each storage zone. By comparing the metrics reported by this test across storage zones, administrators can accurately pinpoint the following:

  • Available and unavailable storage zones;
  • The storage zone that can be accessed quickly;
  • The storage zone that takes a long time to be accessed.

Target of the test : Citrix Content Collaboration

Agent deploying the test : A remote agent

Outputs of the test : One set of results for each storage zone monitored

Configurable parameters for the test
Parameters Description

Test period

How often should the test be executed


The host for which the test is to be configured.


The port at which the Host listens. By default, this is NULL.

Email ID

Provide the email ID of the Citrix Content Collaboration user with ‘Admin’ access to Citrix Content Collaboration. The credentials of this user are necessary for connecting to the Citrix Content Collaboration REST API, running API commands, and pulling out metrics.


Specify the password associated with the configured Email ID.

Confirm Password

Confirm the Password by retyping it here.


  • Indicate whether/not Content Collaboration is SSL-enabled. By default, this flag is set to Yes.
  • Proxy Host, Proxy Port, Proxy User Name, Proxy Password and Confirm Password

    These parameters are applicable only if the eG agent needs to communicate with the Citrix Content Collaboration portal via a Proxy server.

    In this case, provide the IP/host name and port number of the Proxy server that the eG agent should use in the Proxy Host and Proxy Port parameters, respectively.

    If the Proxy server requires authentication, then specify the credentials of a valid Proxy user against the Proxy User Name and Proxy Password text boxes. Confirm that password by retyping it in the Confirm Password text box. If the Proxy server does not require authentication, then specify none against the Proxy User Name, Proxy Password, and Confirm Password text boxes.

    On the other hand, if the eG agent is not behind a Proxy server, then you need not disturb the default setting of any of the Proxy-related parameters. By default, these parameters are set to none.

    Measurements made by the test
    Measurement Description Measurement Unit Interpretation


    Indicates whether/not this storage zone is online.


    The values that this measure reports and their corresponding numeric values are listed in the table below:

    Measure Value Numeric Value
    Online 1
    Offline 0


    By default, this measure reports the Measure Values discussed in the table above. However, in the graph of this measure, the status of a storage zone is indicated using the numeric equivalents only.

    Response time

    Indicates the time taken to connect to this storage zone.


    A high value indicates slowness in connecting to the storage zone. Compare the value of this measure across storage zones to know which storage zone is the quickest and which is the slowest to access. Once the slow storage zones are identifies, you may want to investigate the reasons for the slowness.