VM Platform Status Test

This test auto-discovers the desktop groups configured on the DDC, and reports the availability of the server that hosts the virtual desktops in each group. Whenever a user is unable to access his/her desktop, this test will enable administrators to determine whether it is owing to the hosting infrastructure (i.e., the host server) being unavailable.

Target of the test : A Citrix Delivery Controller v3/4

Agent deploying the test : An internal agent

Outputs of the test : One set of results for every desktop group configured on the Citrix Delivery Controller v3/4being monitored.

Configurable parameters for the test
Parameter Description

Test Period

How often should the test be executed.


The host for which the test is to be configured.


Refers to the port at which the specified host listens to.

DD Frequency

Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time this test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD frequency.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise suite embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Host infrastructure availability

Indicates whether the server hosting the virtual desktops in this group are currently available or not.


If the value of this measure is 100, it indicates that the server is available. The value 0 on the other hand, indicates that the server is not available. To know more details about the server, use the detailed diagnosis of this measure.

The detailed diagnosis of the Host infrastructure availability measure reveals the IP address of the server that hosts the virtual desktops in a desktop group, the platform on which the server operates, and the name of the user who has access to the server.

Figure 1 : The detailed diagnosis of the Host infrastructure availability measure