XM Connectivity Checks Test

For a Endpoint Management to function properly and send instructions to the devices in the mobile environment, administrators may need to continuously track the status of the connection established between Endpoint Management and various other servers/applications. To perform such checks at periodic intervals, you can use the XM Connectivity Checks test.

This test monitors the status of each connection to Endpoint Management in a Endpoint Management cluster and promptly alerts administrators whenever the connection is down.

Target of the test : A Citrix Endpoint Management

Agent deploying the test : A remote agent

Outputs of the test : One set of results for each cluster:connection to the target Endpoint Management server being monitored.

Configurable parameters for the test
Parameter Description

Test Period

How often should the test be executed.


The host for which the test is to be configured.


The port at which the specified host listens. By default, this is 4443.

Username and Password

Specify the credentials of a Endpoint Management user with Administrator privileges.

Confirm Password

Confirm the password by retyping it here.

Cluster IP Addresses

Here, specify a comma-separated list of IP addresses of the Endpoint Management clusters that are to be monitored.

Cluster Usernames

Specify a comma-separated list of users who are entitled to access the Endpoint Management clusters.

Cluster Passwords

Specify a comma-separated list of passwords corresponding to the Cluster Usernames.

Confirm Password

Confirm the Cluster Passwords by retyping it here.


Indicate whether/not the Endpoint Management server is SSL-enabled. By default, this flag is set to Yes.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation


Indicates the current status of this connection to the Endpoint Management.


The values that this measure reports and their corresponding numeric values are listed in the table below:

Measure Value Numeric Value
Up 1
Down 0


By default, this measure reports the Measure Values discussed in the table above. However, in the graph of this measure, the status of each connection is indicated using the numeric equivalents only.