Unavailable Service Desktop

When the simulator tries to launch the published application / desktop, you may sometimes come across the following message:

Figure 1 : A message box indicating that a location is unavailable

To resolve this issue, navigate to C:\Windows\System32\config\systemprofile on the simulation endpoint (i.e., where the external agent and Citrix Receiver/Citrix Workspace App are installed) and create a new folder and rename it to “Desktop”.