Secure Ticketing Authority (STA) works hand-in-hand with any Secure Gateway Server for accessing resources and applications hosted by one or more Citrix Access Suite products. STA is a core component of the Citrix Secure Gateway. The vital functions of the STA are generating Tickets and validating them in the future, for access to the resources on the Citrix server.

Errors in ticket generation and validation, if not resolved in time, could result in critical resources remaining inaccessible to users. Continuous monitoring and proactive alerting of probable error conditions could help prevent such situations. For this purpose, the eG Enterprise provides a specialized monitoring model for the Citrix STA.