Monitoring the Citrix STA 6.x

The specialized monitoring model that eG Enterprise provides for the Citrix STA (see Figure 1), enables 24 x 7 monitoring of the STA, and proactive alerting of issues that surface.

Figure 1 : The layer model of the Citrix STA

Note:

Figure 1 monitors Citrix STA 6.x only.

Using this model (see Figure 1) administrators can find quick answers to the following performance queries related to the Citrix STA:

• How many tickets were successfully generated by the STA? Did the STA fail to generate any tickets?
• Were too many tickets and data retrieval requests invalidated by the STA?
• Have many ticket requests timed out? Should the timeout setting be reset?

Since the four layers at the bottom of Figure 1 have been dealt with extensively in the Monitoring Unix and Windows Servers document, the section that follows will discuss the STA Service layer alone.