Introduction

Citrix ShareFile is a secure enterprise file sync and sharing service that meets the mobility and collaboration needs of users and the data security requirements of the enterprise. ShareFile enables users to send large documents by email, securely handle document transfers to third parties, and access a collaboration space from desktops or mobile devices. ShareFile provides users with a variety of ways to work, including a web-based interface, mobile clients, desktop tools, and integration with Microsoft Outlook.

The ShareFile product architecture consists of two key components: the ShareFile Control Plane and Citrix-managed or customer-managed Storage zones.

Figure 1 : How Citrix ShareFile works

The Control Plane performs functions such as user authentication, access control, reporting and brokering. The ShareFile Storage Zones feature in ShareFile Enterprise allows IT administrators to choose where corporate data is stored.

If a user is unable to access the control plane’s web interface or finds that sufficient storage space is not available for storing documents in storage zones or experiences significant delays when uploading documents using Sharefile, user productivity will be seriously hit; as a result, users wil end up being disillusioned with the Sharefile technology and with the Citrix XenMobile service as a whole!

To avoid this, administrators should be able to detect Sharefile-related problems proactively and fix them well before users notice and complain. For this purpose, eG Enterprise provides a dedicated Citrix Sharefile monitoring model.