ShareFile Account & Users Test

Accounts represent Tenants in ShareFile.com - an isolated area in ShareFile.com. ShareFile Accounts represent a single customer boundary and are represented by the subdomain names. noteThe metrics reported by the ShareFile Account & Users test help administrators manage their ShareFile account better and exercise greater control over ShareFile usage and users. This test reports how the ShareFile account being monitored uses its employee licenses, and thus proactively alerts administrators to a potential license shortfall. The storage space usage is also tracked, so that probable space crunches can be pre-emptively detected and mitigated. In addition, the test studies how the configured employee and client users use ShareFile and points to those users who frequently use Sharefile and those who seldom use this service. Based on this, administrators can plan future license requirements effectively and efficiently.

Target of the test : Citrix ShareFile

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the Citrix ShareFile account that is monitored

Configurable parameters for the test
  1. Test period - How often should the test be executed
  2. Host - The host for which the test is to be configured.
  3. port – The port at which the host listens. By default, this is NULL.
  4. email id – Provide the email ID of the Sharefile user with ‘Admin’ access to Sharefile. The credentials of this user are necessary for enabling this test to connect to the Sharefile REST API, running API commands, and pulling out metrics.  
  5. password – Specify the password associated with the configured email id
  6. CONFIRM PASSWORD – Confirm the password by retyping it here.
  7. ssl – Indicate whether/not Sharefile is SSL-enabled. By default, this flag is set to Yes.
  8. report by employee – Set this flag to Yes if you want the test to report detailed diagnostics for the Most active employee users and Least active employee users measures. Turn off this flag, if you do not want detailed diagnostics for these measures.
  9. report by client – Set this flag to Yes if you want the test to report detailed diagnostics for the Most active client users and Least active client users measures. Turn off this flag, if you do not want detailed diagnostics for these measures.
  10. days – Specify the number of days of inactivity beyond which a user will be counted as inactive or least active. For instance, if the number 30 is specified against days, then this test will include all users who have not logged into ShareFile for the last 30 days (or more) in the Least active users count. Likewise, this test will count all users who logged into ShareFile at least once during the last 30 days as Most active users. 
  11. DETAILED DIAGNOSIS - To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

    The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

    • The eG manager license should allow the detailed diagnosis capability
    • Both the normal and abnormalfrequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Plan type

Indicates the Sharefile plan.

 

ShareFile offers several plans to fit every company size and budget. The plans differ in the number of employees, included features, and amount of bandwidth and storage. All plans provide unlimited accounts for the clients and partners, custom branding, and telephone customer support. Depending upon the type of plan chosen, the value of this measure can be one of the following:

  • Basic
  • Professional
  • Corporate
  • Enterprise

The numeric values that correspond to each of the measure values above are as follows:

Measure Value Numeric Value

Basic

1

Professional

2

Corporate

3

Enterprise

4

Note:

By default, this test reports one of the Measure Values listed in the table above to indicate the plan. In the graph of this measure, the plan type is represented using the numeric equivalents only.

Base employee licenses

Indicates the total number of employee licenses held by the ShareFile account.

Number

 

Used employee licenses

Indicates the number of employee licenses used.

Number

 

Employee licenses usage

Indicates the percentage of employee licenses utilized.

Percent

A value close to 100% is a cause for concern, as it indicates that employee licenses are about to be exhausted. To ensure that more employees use ShareFile,  you will have to purchase additional employee licenses.

Base disk space

Indicates the total disk space that can be used for storage.

MB

 

Used disk space

Indicates the amount of space that is in use currently.

MB

 

Storage usage

Indicates the percentage of disk space used.

Percent

A value close to 100% indicates a potential contention for disk space. You may have to allocate more space to your storage zones or configure more storage zones to provide for additional space.

Employee users

Indicates the total number of employee users configured on ShareFile.

Number

Use the detailed diagnosis of this measure to know who are the employee users.

Client users

Indicates the total number of client users configured on ShareFile.

Number

Use the detailed diagnosis of this measure to know who are the client users.

Most active employee users

Indicates the number of employee users who have been actively using ShareFile.

Number

Use the detailed diagnosis of this measure to know the names of the most active employee users.

Least active employee users

Indicates the number of employee users who are not active ShareFile users.

Number

This measure reports the number of employee users who have not logged into ShareFile beyond the duration specified against the days parameter.

Use the detailed diagnosis of this measure to know the names of the least active employee users.

Most active client users

Indicates the number of client users who have been actively using ShareFile.

Number

Use the detailed diagnosis of this measure to know the names of the most active client users.

Least active client users

Indicates the number of client users who are not active ShareFile users.

Number

This measure reports the number of client users who have not logged into ShareFile beyond the duration specified against the days parameter.

Use the detailed diagnosis of this measure to know the names of the least active client users.

Total users

Indicates the total number of users configured on ShareFile.

Number

The value of this measure is the sum of the value of the Employee users and Client users measures.

Use the detailed diagnosis of the Most active employee users measure to know the names of the most active employee users and when they logged in last.

Figure 1 : The detailed diagnosis of the Most active employee users measure

Use the detailed diagnosis of the Least active employee users measure to know the names of the least active employee users and when they logged in last.

Figure 2 : The detailed diagnosis of the Least active employee users measure

Use the detailed diagnosis of the Least active client users measure to know the names of the least active client users and then they logged in last.

Figure 3 : The detailed diagnosis of the Least active employee users measure